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(Created new topic from branched topic Documentation:HTCC:Dep:InstallationProcedures:8.5.1)
 
(Update with the copy of version: 8.5.2DRAFT)
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= Install Workspace Web Edition & Web Services =
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= Installing Workspace Web Edition & Web Services =
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Workspace Web Edition & Web Services uses two application objects in the Genesys configuration environment:
+
__TOC__
 +
To install Workspace Web Edition & Web Services, first you need to set up the two application objects it uses in the Genesys configuration environment:
 
*An application of type <tt>Genesys Generic Server</tt> that is called the WWEWS Cluster Application.
 
*An application of type <tt>Genesys Generic Server</tt> that is called the WWEWS Cluster Application.
 
*An application of type <tt>Genesys Generic Client</tt> that is called the WWEWS Node Application.
 
*An application of type <tt>Genesys Generic Client</tt> that is called the WWEWS Node Application.
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Together, these two applications provide Workspace Web Edition & Web Services with access to the configuration required for operation.
 
  
−
Perform the following procedures to configure and install the Workspace Web Edition & Web Services application.
+
==Configuring the Workspace Web Edition & Web Services Applications==
 +
Perform the following procedures to configure the Workspace Web Edition & Web Services applications. Select a tab to configure the applications in ''either'' Configuration Manager or Genesys Administrator.
 +
 
 +
<tabber>
 +
Configuring the Applications in Configuration Manager=
 +
<div class="cloud-wrapper">
 +
<div class="cloud-left" style="padding-top:0;">
 +
===Creating & Importing the Application Templates===
 +
The Workspace Web Edition & Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (the WWEWS Cluster Application), but you must create a new template for <tt>Genesys Generic Client</tt> (the WWEWS Node Application).
 +
 
 +
'''Start'''<br/>
 +
 
 +
<ol>
 +
<li>To create the <tt>Genesys Generic Client</tt> template, navigate to the '''Application Templates''' folder. Right-click and select '''New > Application Template'''.</li>
 +
<li>Configure the '''General''' tab of the template as shown below:
 +
* Name: WWEWS
 +
* Type: Genesys Generic Client
 +
* Version: 8.5
 +
* State Enabled: Yes
 +
</li>
 +
<li>Click '''OK'''.</li>
 +
<li>To import the <tt>Genesys Generic Server</tt> template, navigate to the '''Application Templates''' folder in Configuration Manager. Right-click and select '''Import Application Template'''.</li>
 +
<li>Navigate to the '''templates''' folder in your installation package.</li>
 +
<li>Select the '''Workspace_Web_Edition_Web_Services_852''' template file.
 +
<li>Click '''OK'''.</li>
 +
</ol>
 +
'''End'''
 +
 
 +
===Creating the WWEWS Cluster Application===
 +
 
 +
'''Start'''
 +
<br/>
 +
<ol>
 +
<li>Navigate to the '''Applications''' folder. Right-click and select '''New > Application'''.</li>
 +
<li>Select the '''Workspace_Web_Edition_Web_Services_852''' template and click '''OK'''.</li>
 +
<li>Configure the '''General''' tab as shown below:
 +
* Name: WWEWS_Cluster
 +
* Template: Workspace_Web_Edition_Web_Services_852
 +
* Component Type: [Unknown]
 +
* State Enabled: Yes
 +
</li>
 +
<li>On the '''Tenants''' tab, click '''Add'''.
 +
# Choose the <tt>Environment</tt> tenant (or any other tenant that has a connection to your Configuration Server).
 +
# Click '''OK'''.
 +
</li>
 +
<li>On the '''Server Info''' tab, choose a <tt>Host</tt> object. This automatically adds a corresponding port entry. The port value is ignored by the server and does not need to be modified.</li>
 +
<li>On the '''Start Info''' tab, add a "." to the <tt>Working Directory</tt>, <tt>Command Line</tt>, and <tt>Command Line Arguments</tt> fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.</li>
 +
<li>On the '''Connections''' tab, add the following connections:
 +
<ul>
 +
<li>Configuration Server</li>
 +
<li>T-Server (if supporting voice)</li>
 +
<li>Interaction Server (if supporting multimedia)</li>
 +
<li>Universal Contact Server (if supporting multimedia)</li>
 +
<li>Stat Server (if supporting [[ReportingConfiguration|reporting]])
 +
{{NoteFormat|KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.}}
 +
</li>
 +
<li>Genesys Mobile Services (if supporting [[MobilePushNotifications|mobile push notifications]])
 +
{{NoteFormat|For single node or lab deployments, the connection can be a Genesys Mobile Services (GMS) node. For production environments, the connection should be a GMS cluster application.}}
 +
</li>
 +
</ul>
 +
</li>
 +
<li>Click '''OK''' to save the <tt>WWEWS_Cluster</tt> application.</li>
 +
</ol>
 +
'''End'''
 +
 
 +
===Creating the WWEWS Node Application===
 +
 
 +
'''Start'''
 +
<br/>
 +
<ol>
 +
<li>Navigate to the '''Applications''' folder. Right-click and select '''New > Application<'''.</li>
 +
<li>Select the <tt>WWEWS</tt> template and click '''OK'''.</li>
 +
<li>Configure the '''General''' tab as shown below:
 +
* Name: WWEWS_Node
 +
* Template: WWEWS
 +
* State Enabled: Yes
 +
</li>
 +
<li>On the '''Connections''' tab, add the following connections:
 +
* Cluster application that was configured in the previous procedure.
 +
</li>
 +
 
 +
<li>Click '''OK''' to save the <tt>WWEWS_Node</tt> application.</li>
 +
</ol>
 +
</div>
 +
</div>
 +
 
 +
 
 +
 
 +
 
 +
 
 +
 
  
−
Select a tab below to configure the application in ''either'' Configuration Manager or Genesys Administrator.
 
  
−
<tabber>
 
−
Configuring the Application in Configuration Manager=
 
  
−
{{HTCC851 - Configuring the Application in Configuration Manager}}
 
 
|-|
 
|-|
−
Configuring the Application in Genesys Administrator=
+
Configuring the Applications in Genesys Administrator=
 +
<div class="cloud-wrapper">
 +
<div class="cloud-left" style="padding-top:0;">
 +
===Creating & Importing the Application Templates===
 +
The Workspace Web Edition & Web Services installation package includes a template for <tt>Genesys Generic Server</tt> (the WWEWS Cluster Application), but you must create a new template for <tt>Genesys Generic Client</tt> (the WWEWS Node Application).
 +
 
 +
'''Start'''<br/>
 +
 
 +
<ol>
 +
<li>To create the <tt>Genesys Generic Server</tt> template, navigate to '''PROVISIONING > Environment> Application Templates'''.</li>
 +
<li>Select '''New...''' and configure the properties of the template as shown below:
 +
* Name: WWEWS
 +
* Type: Genesys Generic Client
 +
* Version: 8.5
 +
* State: Enabled
 +
</li>
 +
<li>Click '''Save & Close'''.</li>
 +
<li>To import the <tt>Genesys Generic Server</tt> template, click '''Upload Template''' in the '''Tasks''' panel. The '''Click 'Add' and choose application template (APD) file to import''' dialog opens.
 +
<li>Click '''Add''' and navigate to the '''templates''' folder in your installation package.</li>
 +
<li>Select the '''Workspace_Web_Edition_Web_Services_852''' template file and click '''Open'''.
 +
<li>Click '''Save & Close'''.</li>
 +
</ol>
 +
'''End'''
 +
 
 +
===Creating the WWEWS Cluster Application===
 +
 
 +
'''Start'''
 +
<br/>
 +
<ol>
 +
<li>Navigate to '''PROVISIONING > Environment > Application''' and click '''New...'''.</li>
 +
<li>In the '''General''' section, configure the properties of the application as shown below:
 +
* Name: WWEWS_Cluster
 +
* Template: Workspace_Web_Edition_Web_Services_852
 +
* State: Enabled
 +
</li>
 +
<li>Add the following connections:
 +
<ul>
 +
<li>Configuration Server</li>
 +
<li>T-Server (if supporting voice)</li>
 +
<li> Interaction Server (if supporting mltimedia)</li>
 +
<li>Universal Contact Server (if supporting multimedia)</li>
 +
<li>Stat Server (if supporting [[ReportingConfiguration|reporting]])
 +
{{NoteFormat|KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.}}
 +
</li>
 +
<li>Genesys Mobile Services (if supporting [[MobilePushNotifications|mobile push notifications]])
 +
{{NoteFormat|For single node or lab deployments, the connection can be a Genesys Mobile Services (GMS) node. For production environments, the connection should be a GMS cluster application.}}
 +
</li>
 +
</ul>
 +
<li>In the '''Server Info''' section, select a <tt>Tenant</tt>:
 +
# Click '''Add'''.
 +
# Choose the <tt>Environment</tt> tenant (or any other tenant that has a connection to your Configuration Server).
 +
# Click '''OK'''.
 +
</li>
 +
<li>Choose a <tt>Host</tt> object.</li>
 +
<li>Add a default Listening Port:
 +
#Click '''Add'''.
 +
#Enter the application's Port. For instance <tt>7000</tt>.
 +
#Click '''OK'''.
 +
</li>
 +
<li>Add a "." to the <tt>Working Directory</tt>, <tt>Command Line</tt>, and <tt>Command Line Arguments</tt> fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.</li>
 +
</ol>
 +
'''End'''
 +
 
 +
===Creating the WWEWS Node Application===
 +
 
 +
'''Start'''
 +
<br/>
 +
<ol>
 +
<li>Navigate to '''PROVISIONING > Environment > Application''' and click '''New...'''.</li>
 +
<li>In the '''General''' section, configure the properties of the application as shown below:
 +
* Name: WWEWS_Node
 +
* Template: WWEWS
 +
* State: Enabled
 +
</li>
 +
<li>Add the following connections:
 +
* Cluster application that was configured in the previous procedure.
 +
</li>
 +
<li>Click '''Save & Close'''.</li>
 +
</ol>
  
−
{{HTCC851 - Configuring the Application in Genesys Administrator}}
+
</div>
 +
</div>
 
</tabber>
 
</tabber>
  
−
'''End of Procedure'''<br/><br/>
+
'''End'''
−
'''Next Steps''' <br/>
 
  
 +
==Next Step==
 
*[[InitializingCassandra|Initializing Cassandra]]
 
*[[InitializingCassandra|Initializing Cassandra]]
  
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 18:37, April 3, 2015

Installing Workspace Web Edition & Web Services

To install Workspace Web Edition & Web Services, first you need to set up the two application objects it uses in the Genesys configuration environment:

  • An application of type Genesys Generic Server that is called the WWEWS Cluster Application.
  • An application of type Genesys Generic Client that is called the WWEWS Node Application.

Configuring the Workspace Web Edition & Web Services Applications

Perform the following procedures to configure the Workspace Web Edition & Web Services applications. Select a tab to configure the applications in either Configuration Manager or Genesys Administrator.

Creating & Importing the Application Templates

The Workspace Web Edition & Web Services installation package includes a template for Genesys Generic Server (the WWEWS Cluster Application), but you must create a new template for Genesys Generic Client (the WWEWS Node Application).

Start

  1. To create the Genesys Generic Client template, navigate to the Application Templates folder. Right-click and select New > Application Template.
  2. Configure the General tab of the template as shown below:
    • Name: WWEWS
    • Type: Genesys Generic Client
    • Version: 8.5
    • State Enabled: Yes
  3. Click OK.
  4. To import the Genesys Generic Server template, navigate to the Application Templates folder in Configuration Manager. Right-click and select Import Application Template.
  5. Navigate to the templates folder in your installation package.
  6. Select the Workspace_Web_Edition_Web_Services_852 template file.
  7. Click OK.

End

Creating the WWEWS Cluster Application

Start

  1. Navigate to the Applications folder. Right-click and select New > Application.
  2. Select the Workspace_Web_Edition_Web_Services_852 template and click OK.
  3. Configure the General tab as shown below:
    • Name: WWEWS_Cluster
    • Template: Workspace_Web_Edition_Web_Services_852
    • Component Type: [Unknown]
    • State Enabled: Yes
  4. On the Tenants tab, click Add.
    1. Choose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
    2. Click OK.
  5. On the Server Info tab, choose a Host object. This automatically adds a corresponding port entry. The port value is ignored by the server and does not need to be modified.
  6. On the Start Info tab, add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.
  7. On the Connections tab, add the following connections:
    • Configuration Server
    • T-Server (if supporting voice)
    • Interaction Server (if supporting multimedia)
    • Universal Contact Server (if supporting multimedia)
    • Stat Server (if supporting reporting)
      Important
      KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.
    • Genesys Mobile Services (if supporting mobile push notifications)
      Important
      For single node or lab deployments, the connection can be a Genesys Mobile Services (GMS) node. For production environments, the connection should be a GMS cluster application.
  8. Click OK to save the WWEWS_Cluster application.

End

Creating the WWEWS Node Application

Start

  1. Navigate to the Applications folder. Right-click and select New > Application<.
  2. Select the WWEWS template and click OK.
  3. Configure the General tab as shown below:
    • Name: WWEWS_Node
    • Template: WWEWS
    • State Enabled: Yes
  4. On the Connections tab, add the following connections:
    • Cluster application that was configured in the previous procedure.
  5. Click OK to save the WWEWS_Node application.





Creating & Importing the Application Templates

The Workspace Web Edition & Web Services installation package includes a template for Genesys Generic Server (the WWEWS Cluster Application), but you must create a new template for Genesys Generic Client (the WWEWS Node Application).

Start

  1. To create the Genesys Generic Server template, navigate to PROVISIONING > Environment> Application Templates.
  2. Select New... and configure the properties of the template as shown below:
    • Name: WWEWS
    • Type: Genesys Generic Client
    • Version: 8.5
    • State: Enabled
  3. Click Save & Close.
  4. To import the Genesys Generic Server template, click Upload Template in the Tasks panel. The Click 'Add' and choose application template (APD) file to import dialog opens.
  5. Click Add and navigate to the templates folder in your installation package.
  6. Select the Workspace_Web_Edition_Web_Services_852 template file and click Open.
  7. Click Save & Close.

End

Creating the WWEWS Cluster Application

Start

  1. Navigate to PROVISIONING > Environment > Application and click New....
  2. In the General section, configure the properties of the application as shown below:
    • Name: WWEWS_Cluster
    • Template: Workspace_Web_Edition_Web_Services_852
    • State: Enabled
  3. Add the following connections:
    • Configuration Server
    • T-Server (if supporting voice)
    • Interaction Server (if supporting mltimedia)
    • Universal Contact Server (if supporting multimedia)
    • Stat Server (if supporting reporting)
      Important
      KPIs and Statistics are reported only for the voice channel. Workspace Web Edition & Web Services does not support real-time statistics for mixed media (voice/multimedia) environments. If a mixed media environment is used, voice statistics are not accurate.
    • Genesys Mobile Services (if supporting mobile push notifications)
      Important
      For single node or lab deployments, the connection can be a Genesys Mobile Services (GMS) node. For production environments, the connection should be a GMS cluster application.
  4. In the Server Info section, select a Tenant:
    1. Click Add.
    2. Choose the Environment tenant (or any other tenant that has a connection to your Configuration Server).
    3. Click OK.
  5. Choose a Host object.
  6. Add a default Listening Port:
    1. Click Add.
    2. Enter the application's Port. For instance 7000.
    3. Click OK.
  7. Add a "." to the Working Directory, Command Line, and Command Line Arguments fields. These values are mandatory for all applications and must be entered to save the application object. Workspace Web Edition & Web Services does not use these values, so the "." is used as a placeholder.

End

Creating the WWEWS Node Application

Start

  1. Navigate to PROVISIONING > Environment > Application and click New....
  2. In the General section, configure the properties of the application as shown below:
    • Name: WWEWS_Node
    • Template: WWEWS
    • State: Enabled
  3. Add the following connections:
    • Cluster application that was configured in the previous procedure.
  4. Click Save & Close.

End

Next Step

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