Documentation:HTCC:API:TwitterComplete:8.5.2

Complete

This operation is part of the Twitter API section of the Genesys Web Services REST API.

Overview

An agent can mark a Twitter interaction as completed. If the queuePath parameter is specified, then the Twitter interaction is placed in the specified queue.

Request URL	/api/v2/me/twitter/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	Complete
queuePath	The URI of the queue where GWS should place this Twitter interaction. (optional)

Samples

Request

POST api/v2/me/twitter/01QQQG2MU214P05K
{
  "operationName": "Complete",
  "queuePath": "/contacts/60ebbb94-3cef-4b14-95f8-5c49dbeb355d"
}

HTTP Response

{
  "statusCode": 0,
  "referenceId": 45
}

CometD Response

{  
   "messageType":"TwitterStateChangeMessage",
   "notificationType":"StatusChange",
   "referenceId":45,
   "twitter":{  
      "capabilities":[  

      ],
      "contactId":"0000Ka96XNNU4488",
      "from":"vitaliy_onv(Oleg Witcher)",
      "id":"01QQQG2MU214P05K",
      "message":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
      "receivedDate":"2015-03-02 12:26:14.000+0200",
      "revelantResponseTemplateGroups":[  

      ],
      "state":"Completed",
      "subject":"On 12:58:9 11/5/2013, P created a pos...",
      "suggestedQueueUris":[  

      ],
      "twitterType":"Inbound",
      "uri":"http://192.168.83.25:8080/api/v2/twitters/01QQQG2MU214P05K",
      "userData":{  
         "CBR-IT-path_DBIDs":"",
         "CBR-Interaction_cost":"",
         "CBR-actual_volume":"",
         "CBR-contract_DBIDs":"",
         "ClassifiedAndScreened":"1",
         "Classify_Actionability_CtgId":"",
         "Classify_Actionability_CtgName":"",
         "Classify_Actionability_CtgRelevancy":"",
         "Classify_Sentiment_CtgId":"",
         "Classify_Sentiment_CtgName":"",
         "Classify_Sentiment_CtgRelevancy":"",
         "ContactCreated":"false",
         "ContactId":"0000Ka96XNNU4488",
         "ContactIdList":"0000Ka96XNNU4488",
         "CustomerSegment":"default",
         "DISP_KEY":"resolved",
         "FirstName":"Oleg",
         "FromAddress":"vitaliy_onv(Oleg Witcher)",
         "IxnAlreadyCreatedInUCS":"1",
         "KloutId":"",
         "LastName":"Witcher",
         "NumberOfContactsFound":"1",
         "PegAGSocial Media Agent Group":1,
         "RRequestedSkillCombination":"",
         "RRequestedSkills":None,
         "RStrategyDBID":"985",
         "RStrategyName":"Twitter Agent Delivery Strategy",
         "RTargetAgentGroup":"Social Media Agent Group",
         "RTargetAgentSelected":"a1",
         "RTargetObjSelDBID":"117",
         "RTargetObjectSelected":"Social Media Agent Group",
         "RTargetPlaceSelected":"a1",
         "RTargetRequested":"Social Media Agent Group",
         "RTargetRuleSelected":"",
         "RTargetTypeSelected":"2",
         "RTenant":"Environment",
         "RVQDBID":"",
         "RVQID":"",
         "RouterData70":"("         t"="1383649092 0")",
         "Screen_Actionability_CtgName":"",
         "Screen_Actionability_CtgRelevancy":"",
         "Screen_Actionability_ScreenRuleName":"",
         "Screen_Sentiment_CtgName":"",
         "Screen_Sentiment_CtgRelevancy":"",
         "Screen_Sentiment_ScreenRuleName":"",
         "ServiceObjective":0,
         "ServiceType":"default",
         "Subject":"On 12:58:9 11/5/2013, P created a pos...",
         "_twitterCreatedAt":"2013-11-05T10:58:12Z",
         "_twitterFromAddr":"vitaliy_onv",
         "_twitterFromUserId":"2175525290",
         "_twitterIsFavorited":"false",
         "_twitterIsRetweet":"false",
         "_twitterMsgId":"63493545",
         "_twitterMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
         "_twitterMsgType":"Status",
         "_twitterQueryName":"stream-user",
         "_twitterRetweetCount":"0",
         "_twitterSource":"<a href="         http://www.kaermorhen.ru" rel="nofollow">Witcher_APP</a>",
         "_twitterToAddr":"vitaliy_onv",
         "_twitterUserCreatedAt":"2013-11-05T06:56:43Z",
         "_twitterUserFollowersCount":"0",
         "_twitterUserFriendsCount":"0",
         "_twitterUserId":"2175525290",
         "_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
         "_twitterUserIsFollower":"false",
         "_twitterUserIsFriend":"false",
         "_twitterUserLanguage":"r",
         "_twitterUserName":"Oleg Witcher",
         "_twitterUserScreenName":"vitaliy_onv",
         "_twitterUserStatusesCount":"2",
         "_twitterUserUtcOffset":"-1",
         "_umsChannel":"channel-twitter",
         "_umsChannelInfo":{  
            "_twitterSourceNickName":"Twitter Application SmServer-1",
            "_twitterUserId":"2175525290",
            "_twitterUserImageURL":"http://abs.twimg.com/sticky/default_profile_images/default_profile_1_normal.png",
            "_twitterUserName":"Oleg Witcher",
            "_twitterUserScreenName":"vitaliy_onv"
         },
         "_umsChatPossible":"false",
         "_umsFromAddr":"vitaliy_onv",
         "_umsInboundIxnSubmittedBy":"Cloud_localhost",
         "_umsMediaAccount":"2175525290",
         "_umsMediaType":"twitter",
         "_umsMsgPlainText":"On 12:58:9 11/5/2013, P created a post saying hello world!.",
         "_umsRequestId":"14",
         "desktop_actionable":"1",
         "desktop_expand":"1",
         "desktop_sentiment":"Neutral"
      }
   }
}