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(Configuration Options)
Line 20: Line 20:
 
| [[Email|Email]]
 
| [[Email|Email]]
 
| [[Expression|Expression]]
 
| [[Expression|Expression]]
| [[Facebook|Facebook]]
+
<!--| [[Facebook|Facebook]]-->
 +
| [[Interaction|Interaction]]
 
|-
 
|-
| [[Interaction|Interaction]]
 
 
| [[Intercommunication|Intercommunication]]
 
| [[Intercommunication|Intercommunication]]
 
| [[KPI|KPI]]
 
| [[KPI|KPI]]
 +
| [[MainWindow|MainWindow]]
 
|-
 
|-
| [[MainWindow|MainWindow]]
 
 
| [[LoginVoice|Login]]
 
| [[LoginVoice|Login]]
 
| [[TeamCommunicator|Team Communicator]]
 
| [[TeamCommunicator|Team Communicator]]
 +
| [[TeamLead|Team Lead]]
 
|-
 
|-
| [[TeamLead|Team Lead]]
 
 
| [[Toast|Toast]]
 
| [[Toast|Toast]]
 
| [[Twitter|Twitter]]
 
| [[Twitter|Twitter]]
 +
| [[Voice|Voice]]
 
|-
 
|-
| [[Voice|Voice]]
 
 
| [[Workbin|Workbin]]
 
| [[Workbin|Workbin]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 +
| [[Outbound|Outbound]]
 
|-
 
|-
| [[Outbound|Outbound]]
 
|
 
|
 
 
|}
 
|}
  
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 12:11, April 10, 2015

Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Agent Status Application CaseData
Chat Contact Contact Center Statistics
Email Expression Interaction
Intercommunication KPI MainWindow
Login Team Communicator Team Lead
Toast Twitter Voice
Workbin Overriding Interaction Workspace Options Outbound
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