Documentation:HTCC:IWWDep:Welcome:8.5.2DRAFT

Workspace Web Edition Configuration Guide

This guide provides information about configuring the Workspace Web Edition interface.

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Important

Facebook and Twitter functionality are temporarily unavailable. Support of this functionality will be included in a later release of Workspace Web Edition & Web Services.

Before you can configure Workspace Web Edition, you must first deploy Workspace Web Edition & Web Services.

Product Overview

Client Side Browser Support	Setting Up Agents	Agent Login And Authentication
Enabling Internal External Communications	Handling Interactions	Enabling Agents to View KPIs
Enabling Agents To Manage Contacts	Customer Case	Action Codes

Configuration Options

Agent Status	Application	CaseData
Chat	Contact	Contact Center Statistics
Email	Expression	Interaction
Intercommunication	KPI	Login Voice
Team Communicator	Team Lead	Toast
Voice	VoiceMail	Workbin
Overriding Interaction Workspace Options	Outbound