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(→‎Recording a Call)
(→‎Recording a Call)
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The Call Recording functionality enables you to record the current [[CallActions|voice interaction]] with a customer or an internal caller.
 
The Call Recording functionality enables you to record the current [[CallActions|voice interaction]] with a customer or an internal caller.
  
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You can start a recording, pause a recording, resume a recording, and end a recording.
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The following table describes the actions you can perform with the Recording buttons:
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{|
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Call recording enables you to perform the following functions<!-- from the Voice Interaction window and the [[Main_Window#Manage_Your_Interactions|Main Window Interaction Bar]]-->:
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! '''Action'''
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! '''Button'''
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* '''Record the call''' — Select Record the Call ([[Image:IW_SIP_Record_Call_Button_850.png]]) to record a call.
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! '''Description'''
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* '''Stop recording the call''' — Select Stop Recording the Call ([[Image:IW_SIP_Stop_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
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|-
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* '''Pause recording the call''' — Select Pause Recording the Call ([[Image:IW_SIP_Pause_Record_Call_Button_850.png]]) to pause recording a call that you are currently recording.
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| [[File:placeholder.png|link=]]
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* '''Resume recording the call''' — Select Resume Recording the Call ([[Image:IW_SIP_Resume_Record_Call_Button_850.png]]) to stop recording a call that you are currently recording.
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| Record
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|-
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When you are recording a call, the call icon in the connected-parties area changes to red.
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| [[File:placeholder.png|link=]]
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<!--[[Image:IW_SIP_Call_Recording_850.png|frame|center|SIP call recording]]-->
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| Stop
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|-
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When you pause a call recording, the red call icon changes back to blue.
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| [[File:placeholder.png|link=]]
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| Pause
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If you place your mouse pointer over the call icon, a Tooltip will be displayed to indicate both that the call is being recorded and the length of time of the recording.
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|-
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| [[File:placeholder.png|link=]]
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A call-recording icon ([[Image:IW_SIP_Call_Recording_In_Progress_Icon_850.png]]) is displayed in the title bar of the [[MainWindow|Main View]]<!-- and on top of the [[Gadget|Gadget]]--> when a call recording is active.
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| Resume
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|}
  
 
</div>
 
</div>

Revision as of 18:25, April 14, 2015

Recording a Call

Recording calls

The Call Recording functionality enables you to record the current voice interaction with a customer or an internal caller.

The following table describes the actions you can perform with the Recording buttons:

Action Button Description
File:Placeholder.png Record
File:Placeholder.png Stop
File:Placeholder.png Pause
File:Placeholder.png Resume




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