| Line 3: | Line 3: | ||
This operation is part of the [[Facebook|Facebook API]] section of the [[Welcome|Genesys Web Services REST API]]. | This operation is part of the [[Facebook|Facebook API]] section of the [[Welcome|Genesys Web Services REST API]]. | ||
==Overview== | ==Overview== | ||
| − | + | This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction. | |
{| | {| | ||
! Request URL | ! Request URL | ||
| − | | | + | | /api/v2/me/facebook/{id} |
|- | |- | ||
! HTTP Method | ! HTTP Method | ||
| − | | | + | | POST |
|- | |- | ||
! Required Features | ! Required Features | ||
| − | | | + | | api-multimedia |
|} | |} | ||
| Line 20: | Line 20: | ||
! Value | ! Value | ||
|- | |- | ||
| − | | | + | | operationName |
| − | | | + | | SetInFocus |
| + | |- | ||
| + | | InFocus | ||
| + | | Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>. | ||
|} | |} | ||
| Line 27: | Line 30: | ||
===Request=== | ===Request=== | ||
<source lang="text"> | <source lang="text"> | ||
| − | + | POST api/v2/me/facebook/0071023821aec011 | |
| + | { | ||
| + | "operationName": "SetInFocus", | ||
| + | "InFocus": [true or false] | ||
| + | } | ||
</source> | </source> | ||
===HTTP Response=== | ===HTTP Response=== | ||
<source lang="text"> | <source lang="text"> | ||
| − | + | { | |
| + | "statusCode": 0 | ||
| + | } | ||
</source> | </source> | ||
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[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 14:48, May 14, 2015
SetInFocus
This operation is part of the Facebook API section of the Genesys Web Services REST API.
Overview
This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction.
| Request URL | /api/v2/me/facebook/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| InFocus | Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. |
Samples
Request
POST api/v2/me/facebook/0071023821aec011
{
"operationName": "SetInFocus",
"InFocus": [true or false]
}HTTP Response
{
"statusCode": 0
}
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