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(→‎Recording a Call)
(→‎Recording a Call)
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! '''Description'''
 
! '''Description'''
 
|-
 
|-
−
| [[File:placeholder.png|link=]]
+
| [[File:gplus_adp_record_play.png|link=]]
 
| Records the call.
 
| Records the call.
−
| After you click the '''Record''' button, the call status indicator is red ([[File:placeholder.png|link=]]). You will notice that the '''Record''' button is now the '''Pause''' button.  
+
| After you click the '''Record''' button, the call status indicator is red ([[File:placeholder.png|link=]]). The recording continues until you pause or stop the recording.
 
|-
 
|-
−
| [[File:placeholder.png|link=]]
+
| [[File:gplus_adp_icon_record_stop.png|link=]]
 
| Stops the recording.
 
| Stops the recording.
 
| After you stop the recording, the call status indicator is green and the '''Pause''' button returns to be the '''Record''' button.
 
| After you stop the recording, the call status indicator is green and the '''Pause''' button returns to be the '''Record''' button.
 
|-
 
|-
−
| [[File:placeholder.png|link=]]
+
| [[File:gplus_adp_icon_record_pause.png|link=]]
 
| Pauses the recording.  
 
| Pauses the recording.  
 
| When you pause the recording, the '''Pause''' button becomes the '''Resume''' button.
 
| When you pause the recording, the '''Pause''' button becomes the '''Resume''' button.
−
|-
+
 
−
| [[File:placeholder.png|link=]]
 
−
| Resumes the recording, after you paused it.
 
−
| The recording continues until you pause or stop the recording.
 
 
|}
 
|}
  
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 19:14, May 19, 2015

Recording a Call

The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Your adapter might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options.

Gplus adapt sf record options.png

The following table describes the actions that you can perform:

Button Action Description
Gplus adp record play.png Records the call. After you click the Record button, the call status indicator is red (File:Placeholder.png). The recording continues until you pause or stop the recording.
Gplus adp icon record stop.png Stops the recording. After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button.
Gplus adp icon record pause.png Pauses the recording. When you pause the recording, the Pause button becomes the Resume button.
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