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(→‎GKCConfigurationOptions)
(→‎Genesys Knowledge Center Configuration Options)
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= Genesys Knowledge Center Configuration Options=
 
= Genesys Knowledge Center Configuration Options=
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All interactions occur through the configuration options populated in '''gws/cloud-server/agent-desktop/metadate.json''' which you can access through Ctr + F > '''Knowledge Center'''.
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To make the Genesys Knowledge Center plugin work, you need to provide following options or, at minimum, those that are listed as ''required'' in the table below.
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==Main configuration options==
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{|
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! '''Option'''
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! '''Default'''
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! '''Required'''
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! '''Description'''
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|-
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| knowledge-center.auth
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| empty string
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| Yes
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| Authorization token of the Knowledge-center cluster
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|-
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| knowledge-center.customerId
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| empty string
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| No
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| Token that refers to the customer ID given in Interaction object
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|-
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| knowledge-center.kbId
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| empty string
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| No
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| Token that refers to the pre-populated knowledge base ID given in Interaction object
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|-
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| knowledge-center.question
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| empty string
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| No
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| knowledge-center.question
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|-
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| knowledge-center.sessionId
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| empty string
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| No
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| Token that refers to the customer session ID given in Interaction object
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|-
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| knowledge-center.url
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| empty string
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| Yes
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| URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster
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|-
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| privilege.knowledge-center.can-use
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| false
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| Yes
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| Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in '''true'''.
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|}
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 10:31, May 26, 2015

Genesys Knowledge Center Configuration Options

All interactions occur through the configuration options populated in gws/cloud-server/agent-desktop/metadate.json which you can access through Ctr + F > Knowledge Center.

To make the Genesys Knowledge Center plugin work, you need to provide following options or, at minimum, those that are listed as required in the table below.

Main configuration options

Option Default Required Description
knowledge-center.auth empty string Yes Authorization token of the Knowledge-center cluster
knowledge-center.customerId empty string No Token that refers to the customer ID given in Interaction object
knowledge-center.kbId empty string No Token that refers to the pre-populated knowledge base ID given in Interaction object
knowledge-center.question empty string No knowledge-center.question
knowledge-center.sessionId empty string No Token that refers to the customer session ID given in Interaction object
knowledge-center.url empty string Yes URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster
privilege.knowledge-center.can-use false Yes Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in true.
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