| Line 13: | Line 13: | ||
#* Name: <tt>InternalConferenceInvite</tt> | #* Name: <tt>InternalConferenceInvite</tt> | ||
#* Display Name: <tt>Internal Conference Invite</tt> | #* Display Name: <tt>Internal Conference Invite</tt> | ||
| − | # | + | # Click '''Save & Close'''. |
'''End''' | '''End''' | ||
</div> | </div> | ||
| Line 28: | Line 28: | ||
#* Name: <tt>InternalConferenceInvite</tt> | #* Name: <tt>InternalConferenceInvite</tt> | ||
#* Display Name: <tt>Internal Conference Invite</tt> | #* Display Name: <tt>Internal Conference Invite</tt> | ||
| − | # | + | # Click '''OK'''. |
'''End''' | '''End''' | ||
</div> | </div> | ||
Revision as of 13:02, May 29, 2015
Chat and Email Conference and Transfer through a Queue
To make sure conferences and transfers through queues are reported correctly for Chat and Email, you should update the Interaction Subtype Business Attribute.
Updating the Interaction Subtype Business Attribute
Start
- Navigate to PROVISIONING > Routing/eServices > Business Attributes, select Interaction Subtype, and click Edit....
- Select the Attributes Values tab and click New....
- Enter the following:
- Name: InternalConferenceInvite
- Display Name: Internal Conference Invite
- Click Save & Close.
End
Updating the Interaction Subtype Business Attribute
Start
- Navigate to Business Attributes > Interaction Subtype > Attribute Values.
- Right-click and select New > Business Attribute Value.
- In the General tab, enter the following:
- Name: InternalConferenceInvite
- Display Name: Internal Conference Invite
- Click OK.
End
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