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(→‎Genesys Knowledge Center Configuration Options)
(→‎Genesys Knowledge Center Configuration Options)
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= Genesys Knowledge Center Configuration Options=
 
= Genesys Knowledge Center Configuration Options=
  
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All interactions occur through the configuration options populated in '''gws/cloud-server/agent-desktop/metadate.json''' which you can access through Ctr + F > '''Knowledge Center'''.
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Workspace Web Edition provides the following options for managing Knowledge Center:
  
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To make the Genesys Knowledge Center plugin work, you need to provide following options or, at minimum, those that are listed as ''required'' in the table below.
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====knowledge-center.auth====
  
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==Main configuration options==
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* Default Value: <tt>empty string</tt>, <tt>Floating</tt>
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{|
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* Valid Values: <tt>Valid authorization token</tt>
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! '''Option'''
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* Changes take effect: When the session is started or restarted.
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! '''Default'''
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* Description: Authorization token of the Knowledge-center cluster.
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! '''Required'''
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! '''Description'''
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====knowledge-center.customerId====
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|-
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| knowledge-center.auth
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* Default Value: <tt>empty string</tt>
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| empty string
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* Valid Values: <tt>?</tt>
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| Yes
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* Changes take effect: When the session is started or restarted.
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| Authorization token of the Knowledge-center cluster  
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* Description: Token that refers to the customer ID given in Interaction object.
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|-
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| knowledge-center.customerId  
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====knowledge-center.kbId====
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| empty string
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| No
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* Default Value: <tt>empty string</tt>
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| Token that refers to the customer ID given in Interaction object
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* Valid Values: <tt>?</tt>
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|-
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* Changes take effect: When the session is started or restarted.
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| knowledge-center.kbId
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* Description: Token that refers to the pre-populated knowledge base ID given in Interaction object.
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| empty string
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| No
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====knowledge-center.question====
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| Token that refers to the pre-populated knowledge base ID given in Interaction object
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|-
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* Default Value: <tt>empty string</tt>, <tt>Floating</tt>
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| knowledge-center.question
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* Valid Values: <tt>Pinned</tt>, <tt>Floating</tt>
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| empty string
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* Changes take effect: When the session is started or restarted.
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| No
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* Description: knowledge-center.question.
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| knowledge-center.question
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|-
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====knowledge-center.sessionId ====
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| knowledge-center.sessionId
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| empty string
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* Default Value: <tt>empty string</tt>
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| No
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* Valid Values: <tt>?</tt>
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| Token that refers to the customer session ID given in Interaction object
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* Changes take effect: When the session is started or restarted.
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|-
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* Description: Token that refers to the customer session ID given in Interaction object.
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| knowledge-center.url
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| empty string
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====knowledge-center.url====
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| Yes
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| URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster
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* Default Value: <tt>empty string</tt>
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|-
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* Valid Values: <tt>Valid HTTP URL</tt>
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| privilege.knowledge-center.can-use
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* Changes take effect: When the session is started or restarted.
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| false
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* Description:URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster  
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| Yes
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| Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in '''true'''.
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|}
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====privilege.knowledge-center.can-use====
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* Default Value: <tt>false</tt>
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* Valid Values: <tt>true</tt>, <tt>false</tt>
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* Changes take effect: When the session is started or restarted.
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* Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in '''true'''.
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 00:01, May 30, 2015

Genesys Knowledge Center Configuration Options

Workspace Web Edition provides the following options for managing Knowledge Center:

knowledge-center.auth

  • Default Value: empty string, Floating
  • Valid Values: Valid authorization token
  • Changes take effect: When the session is started or restarted.
  • Description: Authorization token of the Knowledge-center cluster.

knowledge-center.customerId

  • Default Value: empty string
  • Valid Values: ?
  • Changes take effect: When the session is started or restarted.
  • Description: Token that refers to the customer ID given in Interaction object.

knowledge-center.kbId

  • Default Value: empty string
  • Valid Values: ?
  • Changes take effect: When the session is started or restarted.
  • Description: Token that refers to the pre-populated knowledge base ID given in Interaction object.

knowledge-center.question

  • Default Value: empty string, Floating
  • Valid Values: Pinned, Floating
  • Changes take effect: When the session is started or restarted.
  • Description: knowledge-center.question.

knowledge-center.sessionId

  • Default Value: empty string
  • Valid Values: ?
  • Changes take effect: When the session is started or restarted.
  • Description: Token that refers to the customer session ID given in Interaction object.

knowledge-center.url

  • Default Value: empty string
  • Valid Values: Valid HTTP URL
  • Changes take effect: When the session is started or restarted.
  • Description:URL (for example, http://[host]:[port]/gks-server/v1) of the Knowledge-center cluster


privilege.knowledge-center.can-use

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option in true.
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