(→Knowledge Center) |
(→Knowledge Center) |
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* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option | + | * Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option set as '''true'''. |
====knowledge-center.url==== | ====knowledge-center.url==== | ||
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* Valid Values: <tt>Valid HTTP URL</tt> | * Valid Values: <tt>Valid HTTP URL</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: URL of the Knowledge Center cluster | + | * Description: URL of the Knowledge Center cluster. For example, http://[host]:[port]/gks-server/v1. Typically, this will be the load balancer's URL. |
====knowledge-center.auth-active==== | ====knowledge-center.auth-active==== | ||
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* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies whether basic HTTP authentication scheme used to provide | + | * Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server. |
====knowledge-center.auth-user==== | ====knowledge-center.auth-user==== | ||
| Line 43: | Line 43: | ||
* Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | * Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies the name of the contact attribute that is used to match customerId | + | * Description: Specifies the name of the contact attribute that is used to match with a customerId. |
====knowledge-center.kbId==== | ====knowledge-center.kbId==== | ||
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* Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | * Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies the name of the key that | + | * Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to. |
====knowledge-center.question==== | ====knowledge-center.question==== | ||
| Line 57: | Line 57: | ||
* Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | * Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies the name of the key that | + | * Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key. |
====knowledge-center.sessionId ==== | ====knowledge-center.sessionId ==== | ||
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* Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | * Valid Values: Letters <tt>A</tt> to <tt>Z</tt> and <tt>a</tt> to <tt>z</tt>. Numbers <tt>0</tt> through <tt>9</tt>. The underscore and space characters. | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Specifies the name | + | * Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction. |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 21:34, June 3, 2015
Contents
Knowledge Center
Workspace Web Edition provides the following options for managing Knowledge Center:
privilege.knowledge-center.can-use
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Permission to use the Knowledge center. Plugin wouldn't even be loaded without this option set as true.
knowledge-center.url
- Default Value: An empty string.
- Valid Values: Valid HTTP URL
- Changes take effect: When the session is started or restarted.
- Description: URL of the Knowledge Center cluster. For example, http://[host]:[port]/gks-server/v1. Typically, this will be the load balancer's URL.
knowledge-center.auth-active
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.
knowledge-center.auth-user
- Default Value: An empty string.
- Valid Values: A valid user ID.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.auth-password
- Default Value: An empty string.
- Valid Values: A valid password.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.customerId
- Default Value: An empty string.
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the contact attribute that is used to match with a customerId.
knowledge-center.kbId
- Default Value: An empty string.
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.
knowledge-center.question
- Default Value: An empty string.
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.
knowledge-center.sessionId
- Default Value: An empty string.
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.
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