(→knowledge-center.url) |
(→Knowledge Center) |
||
| Line 8: | Line 8: | ||
* Valid Values: <tt>true</tt>, <tt>false</tt> | * Valid Values: <tt>true</tt>, <tt>false</tt> | ||
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
| − | * Description: Permission to use the Knowledge center. Plugin | + | * Description: Permission to use the Knowledge center. Plugin will not load without this option set to '''true'''. |
====knowledge-center.url==== | ====knowledge-center.url==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: | + | * Valid Values: Valid HTTP URL |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: URL of the Knowledge Center cluster. For example, http://''host'':''port''/gks-server/v1. Typically, this is the load balancer's URL. | * Description: URL of the Knowledge Center cluster. For example, http://''host'':''port''/gks-server/v1. Typically, this is the load balancer's URL. | ||
| Line 26: | Line 26: | ||
====knowledge-center.auth-user==== | ====knowledge-center.auth-user==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: | + | * Valid Values: Valid user ID |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server. | * Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server. | ||
| Line 33: | Line 33: | ||
====knowledge-center.auth-password==== | ====knowledge-center.auth-password==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: | + | * Valid Values: Valid password |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server. | * Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server. | ||
| Line 40: | Line 40: | ||
====knowledge-center.customerId==== | ====knowledge-center.customerId==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: Letters | + | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the contact attribute that is used to match with a customerId. | * Description: Specifies the name of the contact attribute that is used to match with a customerId. | ||
| Line 47: | Line 47: | ||
====knowledge-center.kbId==== | ====knowledge-center.kbId==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: Letters | + | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to. | * Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to. | ||
| Line 54: | Line 54: | ||
====knowledge-center.question==== | ====knowledge-center.question==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: Letters | + | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key. | * Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key. | ||
| Line 61: | Line 61: | ||
====knowledge-center.sessionId ==== | ====knowledge-center.sessionId ==== | ||
| − | * Default Value: | + | * Default Value: none |
| − | * Valid Values: Letters | + | * Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters. |
* Changes take effect: When the session is started or restarted. | * Changes take effect: When the session is started or restarted. | ||
* Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction. | * Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction. | ||
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 22:09, June 3, 2015
Contents
Knowledge Center
Workspace Web Edition provides the following options for managing Knowledge Center:
privilege.knowledge-center.can-use
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Permission to use the Knowledge center. Plugin will not load without this option set to true.
knowledge-center.url
- Default Value: none
- Valid Values: Valid HTTP URL
- Changes take effect: When the session is started or restarted.
- Description: URL of the Knowledge Center cluster. For example, http://host:port/gks-server/v1. Typically, this is the load balancer's URL.
knowledge-center.auth-active
- Default Value: false
- Valid Values: true, false
- Changes take effect: When the session is started or restarted.
- Description: Specifies whether a basic HTTP authentication scheme is used to provide secure browser history requests to the Knowledge Center Server.
knowledge-center.auth-user
- Default Value: none
- Valid Values: Valid user ID
- Changes take effect: When the session is started or restarted.
- Description: Specifies the user ID used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.auth-password
- Default Value: none
- Valid Values: Valid password
- Changes take effect: When the session is started or restarted.
- Description: Specifies the password used to authenticate browser history requests to the Knowledge Center Server.
knowledge-center.customerId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the contact attribute that is used to match with a customerId.
knowledge-center.kbId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the knowledge base Id in the attached interaction data that this interaction is related to.
knowledge-center.question
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the name of the key that stores the last question a customer asked the knowledge system. The attached interaction data includes this key.
knowledge-center.sessionId
- Default Value: none
- Valid Values: Letters A to Z and a to z. Numbers 0 through 9. The underscore and space characters.
- Changes take effect: When the session is started or restarted.
- Description: Specifies the key name that stores the knowledge session Id in the attached data of the interaction.
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