(→Recording a Call) |
(→Recording a Call) |
||
| Line 1: | Line 1: | ||
= Recording a Call= | = Recording a Call= | ||
| − | The Call Recording functionality enables you to record the current conversation with a customer or an internal caller. To record a call, you click the '''Record''' button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. | + | The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller. To record a call, you click the '''Record''' button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. |
[[File:Gplus_adapt_sf_record_options.png]] | [[File:Gplus_adapt_sf_record_options.png]] | ||
Revision as of 20:14, June 8, 2015
Recording a Call
The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller. To record a call, you click the Record button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options.
The following table describes the actions that you can perform:
| Button | Action | Description |
|---|---|---|
|
Records the call. | After you click the Record button, the call status indicator is red ( ). The recording continues until you pause or stop the recording.
|
|
Stops the recording. | After you stop the recording, the call status indicator is green and the Pause button returns to be the Record button. |
|
Pauses the recording. | When you pause the recording, the Pause button becomes the Resume button. |
Comments or questions about this documentation? Contact us for support!