Revision as of 15:57, June 10, 2015

Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Active Recording	Agent Status	Application
Case Data	Chat	Co-browse
Contact	Contact Center Statistics	Email
Expression	Facebook	Interaction
Intercommunication	Knowledge Center	KPI
Login	Main Window	Outbound
Service Client API	Standard Response	Team Communicator
Team Lead	Toast	Twitter
Voice	Voice Mail	Web Engagement
Workbin	Overriding Interaction Workspace Options

@@ Line 27: / Line 27: @@
 |-
 | [[Intercommunication|Intercommunication]]
+| [[GKCConfigurationOptions|Knowledge Center]]
 | [[KPI|KPI]]
+|-
 | [[LoginVoice|Login]]
-|-
 | [[MainWindow|Main Window]]
 | [[Outbound|Outbound]]
+|-
 | [[ServiceClientAPI|Service Client API]]
-|-
 | [[StandardResponse|Standard Response]]
 | [[TeamCommunicator|Team Communicator]]
+|-
 | [[TeamLead|Team Lead]]
-|-
 | [[Toast|Toast]]
 | [[Twitter|Twitter]]
+|-
 | [[Voice|Voice]]
-|-
 | [[VoiceMail|Voice Mail]]
+| [[ConfigurationOptionsForGWE|Web Engagement]]
+|-
 | [[Workbin|Workbin]]
 | [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]