(Created Fix blank page For Version: HTCC:8.5.2) |
(Update with the copy of version: 8.5.2DRAFT) |
||
| Line 1: | Line 1: | ||
| − | + | = Viewing Your Reports= | |
| + | |||
| + | While you are working in the GPlus Adapter for Salesforce, you can view reports and statistics at any time. This information is important for you to see so that you can gauge the call wait times and monitor your Key Performance Indicators (KPIs). | ||
| + | |||
| + | Reports and statistics are available to you through the main menu. You can access the following adapter views: | ||
| + | |||
| + | * [[GPARReports|Reports]] | ||
| + | * [[GPARMyStatistics|My Statistics]] | ||
| + | * [[GPARContactCenterStatistics|Contact Center Statistics]] | ||
| + | |||
| + | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 22:34, June 12, 2015
Viewing Your Reports
While you are working in the GPlus Adapter for Salesforce, you can view reports and statistics at any time. This information is important for you to see so that you can gauge the call wait times and monitor your Key Performance Indicators (KPIs).
Reports and statistics are available to you through the main menu. You can access the following adapter views:
Comments or questions about this documentation? Contact us for support!