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(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
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====Configuration Options====
 
====Configuration Options====
 
{|  
 
{|  
−
| width="180" | [[Documentation:HTCC:IWWDep:AgentStatus:8.5.2|Agent Status]]
+
| width="180" | [[ActiveRecording|Active Recording]]
 +
| width="180" | [[AgentStatus|Agent Status]]
 
| width="180" | [[Application|Application]]
 
| width="180" | [[Application|Application]]
−
| width="180" | [[CaseData|CaseData]]
 
 
|-
 
|-
 +
| [[CaseData|Case Data]]
 
| [[Chat|Chat]]
 
| [[Chat|Chat]]
 +
| [[Co-browse|Co-browse]]
 +
|-
 
| [[Contact|Contact]]
 
| [[Contact|Contact]]
 
| [[ContactCenterStatistics|Contact Center Statistics]]
 
| [[ContactCenterStatistics|Contact Center Statistics]]
 +
| [[Email|Email]]
 
|-
 
|-
−
| [[Email|Email]]
 
 
| [[Expression|Expression]]
 
| [[Expression|Expression]]
 
| [[Facebook|Facebook]]
 
| [[Facebook|Facebook]]
 +
| [[Interaction|Interaction]]
 
|-
 
|-
−
| [[Interaction|Interaction]]
 
 
| [[Intercommunication|Intercommunication]]
 
| [[Intercommunication|Intercommunication]]
 +
| [[GKCConfigurationOptions|Knowledge Center]]
 
| [[KPI|KPI]]
 
| [[KPI|KPI]]
 
|-
 
|-
−
| [[MainWindow|MainWindow]]
 
 
| [[LoginVoice|Login]]
 
| [[LoginVoice|Login]]
 +
| [[MainWindow|Main Window]]
 +
| [[Outbound|Outbound]]
 +
|-
 +
| [[ServiceClientAPI|Service Client API]]
 +
| [[StandardResponse|Standard Response]]
 
| [[TeamCommunicator|Team Communicator]]
 
| [[TeamCommunicator|Team Communicator]]
 
|-
 
|-
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|-
 
|-
 
| [[Voice|Voice]]
 
| [[Voice|Voice]]
 +
| [[VoiceMail|Voice Mail]]
 +
| [[ConfigurationOptionsForGWE|Web Engagement]]
 +
|-
 
| [[Workbin|Workbin]]
 
| [[Workbin|Workbin]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
−
|-
 
−
| [[Outbound|Outbound]]
 
−
|
 
−
|
 
 
|}
 
|}
  
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 22:34, June 12, 2015

Configuration Options

This is an appendix of Workspace Web Edition configuration options, grouped by Configuration Section.

This section demonstrates how to configure Workspace Web Edition and Web services functionality and environment by using Genesys Administrator or Configuration Manager.

For details on how to use Genesys Administrator, refer to Framework 8.1 Genesys Administrator Help and Genesys Administrator Deployment Guide. For details about using the functionality as an agent, refer to Workspace Web Edition Help.

This category contains the following Configuration option sections:

Configuration Options

Active Recording Agent Status Application
Case Data Chat Co-browse
Contact Contact Center Statistics Email
Expression Facebook Interaction
Intercommunication Knowledge Center KPI
Login Main Window Outbound
Service Client API Standard Response Team Communicator
Team Lead Toast Twitter
Voice Voice Mail Web Engagement
Workbin Overriding Interaction Workspace Options
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