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(→‎Workbin)
(Update with the copy of version: 8.5.2DRAFT)
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Workspace Web Edition provides the following options for managing Workbins:
 
Workspace Web Edition provides the following options for managing Workbins:
 
__TOC__
 
__TOC__
 +
====privilege.my-team-workbins.can-use====
 +
* Default Value: <tt>false</tt>
 +
* Valid Values: <tt>true</tt>, <tt>false</tt>
 +
* Changes take effect: When the session is started or restarted.
 +
* Description: Allows access to My Team Workbins.
 +
 
====privilege.workbins.can-use====
 
====privilege.workbins.can-use====
 
* Default Value: <tt>true</tt>
 
* Default Value: <tt>true</tt>
 
* Valid Values: <tt>true</tt>, <tt>false</tt>
 
* Valid Values: <tt>true</tt>, <tt>false</tt>
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Allows access to Workbins
+
* Description: Allows access to Workbins.
  
 
====workbin.<media-type>.<workbin-nickname>====
 
====workbin.<media-type>.<workbin-nickname>====
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* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
 
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the name of the workbin to be used to store interactions of a particular workitem media type. Agents can open interactions from this workbin but not save interactions in it.
+
* Description: The name of the workbin used to store interactions of a particular workitem media type. Agents can open interactions from this workbin but not save interactions in it.
  
 
====workbin.<media-type>.<workbin-nickname>.displayed-columns====
 
====workbin.<media-type>.<workbin-nickname>.displayed-columns====
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* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>From,Subject,Received</tt>
 
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>From,Subject,Received</tt>
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the list of interaction fields displayed as columns in the specified workbin.
+
* Description: The list of interaction fields displayed as columns in the specified workbin.
  
 
====workbin.email.draft====
 
====workbin.email.draft====
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* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
 
* Description: Specifies the name of the workbin to be used to store draft email.
 
* Description: Specifies the name of the workbin to be used to store draft email.
−
 
−
====workbin.email.draft.displayed-columns====
 
−
* Default Value: <tt>To,Subject,Submitted</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>To,Subject,Submitted</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores draft email.
 
  
 
====workbin.email.in-progress====
 
====workbin.email.in-progress====
 
* Default Value: ''An empty string''
 
* Default Value: ''An empty string''
−
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
+
* Valid Values: Specifies the name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description:  Specifies the name of the workbin to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.
+
* Description:  The name of the workbin that is to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.
−
 
 
−
====workbin.email.in-progress.displayed-columns====
 
−
* Default Value: <tt>From,Subject,Received</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>From,Subject,Received</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores inbound email for later processing.
 
  
 
====workbin.facebook.draft====
 
====workbin.facebook.draft====
−
* Default Value: ''An empty string''
+
* Default Value: ""
−
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
+
* Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the name of the workbin to be used to store draft Facebook posts.
+
* Description: The name of the workbin that is used to store draft Facebook posts.
−
 
 
−
====workbin.facebook.draft.displayed-columns====
 
−
* Default Value: <tt>To,Subject,Submitted</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>To,Subject,Submitted</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores draft Facebook posts.
 
  
 
====workbin.facebook.in-progress====
 
====workbin.facebook.in-progress====
−
* Default Value: ''An empty string''
+
* Default Value: ""
−
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
+
* Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the name of the workbin to be used to store inbound Facebook posts for later processing, after an agent explicitly saved the Facebook post or submitted an outbound reply.
+
* Description: The name of the workbin that is used to store inbound Facebook posts for later processing, after an agent explicitly saved the Facebook post or submitted an outbound reply.
−
 
 
−
====workbin.facebook.in-progress.displayed-columns====
 
−
* Default Value: <tt>From,Subject,Received</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>From,Subject,Received</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores inbound Facebook posts for later processing.
 
  
 
====workbin.twitter.draft====
 
====workbin.twitter.draft====
−
* Default Value: ''An empty string''
+
* Default Value: ""
−
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
+
* Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the name of the workbin to be used to store draft Twitter posts.
+
* Description: The name of the workbin that is used to store draft Twitter posts.
−
 
 
−
====workbin.twitter.draft.displayed-columns====
 
−
* Default Value: <tt>To,Subject,Submitted</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>To,Subject,Submitted</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores draft Twitter posts.
 
  
 
====workbin.twitter.in-progress====
 
====workbin.twitter.in-progress====
−
* Default Value: ''An empty string''
+
* Default Value: ""
−
* Valid Values: The name of a valid Script object of type <tt>Interaction Workbin</tt> that is owned by Agents.
+
* Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
 
* Changes take effect: When the session is started or restarted.
 
* Changes take effect: When the session is started or restarted.
−
* Description: Specifies the name of the workbin to be used to store inbound Twitter posts for later processing, after an agent explicitly saved the Twitter post or submitted an outbound reply.
+
* Description: The name of the workbin that is used to store inbound Twitter posts for later processing, after an agent explicitly saved the Twitter post or submitted an outbound reply.
  
−
====workbin.twitter.in-progress.displayed-columns====
 
−
* Default Value: <tt>From,Subject,Received</tt>
 
−
* Valid Values: Comma-separated list of Interaction Server interaction properties, for example: <tt>From,Subject,Received</tt>
 
−
* Change take effect: When the session is started or restarted.
 
−
* Description: Specifies the list of interaction fields displayed as columns in the workbin that stores inbound Twitter posts for later processing.
 
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 22:34, June 12, 2015

Workbin

Workspace Web Edition provides the following options for managing Workbins:

privilege.my-team-workbins.can-use

  • Default Value: false
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows access to My Team Workbins.

privilege.workbins.can-use

  • Default Value: true
  • Valid Values: true, false
  • Changes take effect: When the session is started or restarted.
  • Description: Allows access to Workbins.

workbin.<media-type>.<workbin-nickname>

  • Default Value: An empty string
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin used to store interactions of a particular workitem media type. Agents can open interactions from this workbin but not save interactions in it.

workbin.<media-type>.<workbin-nickname>.displayed-columns

  • Default Value: From,To,Subject,Received
  • Valid Values: Comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the session is started or restarted.
  • Description: The list of interaction fields displayed as columns in the specified workbin.

workbin.email.draft

  • Default Value: An empty string
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: Specifies the name of the workbin to be used to store draft email.

workbin.email.in-progress

  • Default Value: An empty string
  • Valid Values: Specifies the name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin that is to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.

workbin.facebook.draft

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin that is used to store draft Facebook posts.

workbin.facebook.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin that is used to store inbound Facebook posts for later processing, after an agent explicitly saved the Facebook post or submitted an outbound reply.

workbin.twitter.draft

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin that is used to store draft Twitter posts.

workbin.twitter.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin that is owned by Agents.
  • Changes take effect: When the session is started or restarted.
  • Description: The name of the workbin that is used to store inbound Twitter posts for later processing, after an agent explicitly saved the Twitter post or submitted an outbound reply.
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