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The hierarchy is configured by adding folders under the Disposition Code Business Attribute in Configuration Server. | The hierarchy is configured by adding folders under the Disposition Code Business Attribute in Configuration Server. | ||
| − | The dispositions hierarchy is enabled by [[Documentation:HTCC:IWWDep:SettingUpAgents:8.5.2DRAFT# | + | The dispositions hierarchy is enabled by [[Documentation:HTCC:IWWDep:SettingUpAgents:8.5.2DRAFT#Enabling_Disposition_Codes|setting up the annex for the disposition Business Attribute]]. |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 16:41, July 9, 2015
Hierarchical Dispositions
Workspace Web Edition supports the display of disposition codes in a hierarchy tree, with expanding and collapsing controls.
Disposition Codes are set up as Business Attributes in Configuration Server and set to State Enabled.
The hierarchy is configured by adding folders under the Disposition Code Business Attribute in Configuration Server.
The dispositions hierarchy is enabled by setting up the annex for the disposition Business Attribute.
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