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= Product Overview=
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= What is Workspace Web Edition?=
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Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
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Workspace supports the following web browsers:
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* Microsoft Internet Explorer 10 and 11
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* Google Chrome 22+
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* Firefox 15+
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For details about how to customize Workspace using its JavaScript APIs, see the [[Documentation:HTCC:Dev:Welcome|Workspace Web Edition Developer's Guide and API Reference]].
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For details about how to configure Worksapce for your environment, review the following topics:
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*[[ConfigAdmin|Configuration And Administration By Using Options And Annexes]]
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*[[Provisioning|Provisioning]]
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*[[ConfigurationOptions|Configuration Options]]
  
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====Product Overview====
 
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{|
 
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| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
 
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| width="300" | [[SettingUpAgents|Setting Up Agents]]
 
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| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
 
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|-
 
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| [[EnablingComms|Enabling Internal External Communications]]
 
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| [[HandlingInteractions|Handling Interactions]]
 
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
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|-
 
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
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| [[CustomerCase|Customer Case]]
 
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| [[ActionCodes|Action Codes]]
 
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|}
 
  
 
[[Category:V:HTCC:8.5.2DRAFT]]
 
[[Category:V:HTCC:8.5.2DRAFT]]

Revision as of 12:57, July 10, 2015

What is Workspace Web Edition?

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

Workspace supports the following web browsers:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 22+
  • Firefox 15+

For details about how to customize Workspace using its JavaScript APIs, see the Workspace Web Edition Developer's Guide and API Reference.

For details about how to configure Worksapce for your environment, review the following topics:

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