Documentation:HTCC:Dev:VoiceNamespace:8.5.2DRAFT

Voice Namespace

Methods

The Voice namespace includes the following methods:

• dial
• pauseCallRecording
• resumeCallRecording
• startCallRecording
• stopCallRecording

dial

Signature	<static> dial(destination, userData)
Description	Calls the destination in the same way Workspace Web Edition calls the destination from Team Communicator. This methods supports caller ID and the routing-based intercommunication features.
Parameters	Name Type Description destination string The call destination number. userData object The attached user data key/value object that is updated with each interaction event.

pauseCallRecording

Signature	<static> pauseCallRecording(interactionId)
Description	Pauses the call recording.
Parameters	Name Type Description interactionId string The unique identifier for the interaction.

resumeCallRecording

Signature	<static> resumeCallRecording(interactionId)
Description	Resumes the call recording.
Parameters	Name Type Description interactionId string The unique identifier for the interaction.

startCallRecording

Signature	<static> startCallRecording(interactionId)
Description	Starts the call recording.
Parameters	Name Type Description interactionId string The unique identifier for the interaction.

stopCallRecording

Signature	<static> stopCallRecording(interactionId)
Description	Stops the call recording.
Parameters	Name Type Description interactionId string The unique identifier for the interaction.