Documentation:HTCC:Dev:InteractionNamespace:8.5.2DRAFT

Interaction Namespace

Methods

The Interaction namespace includes the following methods:

• deleteUserData
• getByInteractionId
• getInteractions
• setUserData

deleteUserData

Signature	<static> deleteUserData(interactionId, key)
Description	Deletes the user data attached to the interaction. The service-client-api.user-data.write-allowed option might restrict the allowed key/value pairs.
Parameters	Name Type Description interactionId string The unique identifier for the interaction. key string The key to delete from the attached data.

getByInteractionId

Signature	<static> getByInteractionId(interactionId) → {interaction.Interaction}
Description	Gets an interaction by its unique identifier.
Parameters	Name Type Description interactionId string The unique identifier for the interaction.
Returns	interaction.Interaction or null if the interaction doesn't exist.

getInteractions

Signature	<static> getInteractions() → {Array.<interaction.Interaction>}
Description	Gets all the interactions.
Returns	Array.<interaction.Interaction>

setUserData

Signature	<static> setUserData(interactionId, keyValues)
Description	Sets the user data on the live interaction (for voice, this means the interaction is not in the IDLE state). This request overwrites any existing keys on the user data.
Parameters	Name Type Description interactionId string The unique identifier for the interaction. keyValues object The key value pairs to set on the user data.

Type Definitions

The Interaction namespace includes the following object types:

• Interaction
• Party

Interaction

Description	Represents the JSON structure of an interaction. Specific attributes to voice interaction are: callUuid, direction, callType, ani, dnis and recordingState.
Type	Object
Properties	Name Type Description interactionId string The unique identifier for the interaction. parentInteractionId string The unique identifier for the parent interaction. caseId string This identifier targets the case that this interaction is part of. userData object The attached user data key/value object that is updated with each interaction event. state string The current state of the interaction. previousState string The previous state of the interaction. parties Array.<interaction.Party> A collection of all the parties involved in the interaction. isConsultation boolean This property is true if the interaction is a consultation; otherwise, it's false. isMainCaseInteraction boolean This property is true if the interaction is the main interaction in the customer case; otherwise, it's false. In Workspace Web Edition, the main interaction is related to Case Information, Disposition, Note, Contact Profile, and so on. startDate integer The number of milliseconds between midnight of January 1, 1970, and when the interaction was created. callUuid string The UUID of the call. direction string The call direction. Possible values are: IN, OUT or UNKNOWN. callType string The call type. Possible values are: INTERNAL, INBOUND, OUTBOUND, CONSULT or UNKNOWN. ani string The Automatic Number Identification service. dnis string The Dialed Number Identification Service. recordingState string The call recording state. Possible values are: STOPPED, RECORDING or PAUSED.

Party

Description	Represents the JSON structure of a party.
Type	Object
Properties	Name Type Description name string The name of the party.