Revision as of 13:55, August 10, 2015

Twitter

Workspace Web Edition provides the following options for managing Twitter:

Default Value:
Valid Values: All special characters that are valid in a URL file path, the '|' separator, and numeric values.
Changes take effect: When the session is started or restarted.
Description: Specifies the path of the sound file Workspace plays when a Twitter interaction is ringing. For example: 'BELL|7|0'. The value has three components that are separated by the pipe ('|') character. The first is the sound file name (the BELL, RING, CHORD or WARNING predefined aliases or an absolute URL to a MP3 file). The second is a priority — the higher the integer, the higher the priority. The last is the duration, which can have the following values:
- -1 — play and repeat the sound until an explicit message, such as event established, causes it to stop.
- 0 — play the whole sound once
- an integer greater than 0 — the length of time, in milliseconds, to play and repeat the sound

@@ Line 7: / Line 7: @@
 * Changes take effect: When the session is started or restarted.
 * Description: The agent is permitted to use the Twitter channel.
+<!--====twitter.auto-answer====
-====twitter.auto-answer====
 * Default Value: <tt>false</tt>
 * Valid Values: <tt>true</tt>, <tt>false</tt>
 * Changes take effect: When the session is started or restarted.
-* Description: Specifies whether a Twitter interaction is automatically accepted when an Interaction Server Invite event is received. This option can be overridden by a routing strategy as described in [[Documentation:HTCC:IWWDep:OverridingInteractionWorkspaceOptions:8.5.2|Deployment Guide]].
+* Description: Specifies whether a Twitter interaction is automatically accepted when an Interaction Server Invite event is received. This option can be overridden by a routing strategy as described in [[Documentation:HTCC:IWWDep:OverridingInteractionWorkspaceOptions:8.5.2|Deployment Guide]].-->
 ====twitter.ringing-bell====
 *Default Value: