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(Update with the copy of version: 8.5.2DRAFT)
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Before you can configure Workspace Web Edition, you must first deploy [[Documentation:HTCC:Dep:Welcome|Workspace Web Edition & Web Services]].
 
Before you can configure Workspace Web Edition, you must first deploy [[Documentation:HTCC:Dep:Welcome|Workspace Web Edition & Web Services]].
  
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====Product Overview====
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Check out the topics below for details about setting up Workspace Web Edition in your environment:
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{|
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*[[ProductOverview|What is Workspace Web Edition?]]
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| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
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*[[ConfigAdmin|Configuration and Administration by Using Options and Annexes]]
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| width="300" | [[SettingUpAgents|Setting Up Agents]]
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*[[Provisioning|Provisioning]]  
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| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
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*[[ConfigurationOptions|Configuration Options]]
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|-
 
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| [[EnablingComms|Enabling Internal External Communications]]
 
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| [[HandlingInteractions|Handling Interactions]]
 
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
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|-
 
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
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| [[CustomerCase|Customer Case]]
 
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| [[ActionCodes|Action Codes]]
 
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|}
 
  
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====Configuration Options====
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===Related Documentation===
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{|
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*[[Documentation:HTCC:Dep:Welcome|Deployment Guide]]
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| width="300" | [[AgentStatus|Agent Status]]
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*[[Documentation:HTCC:Dev:Welcome|Workspace Web Edition Developer's Guide and API Reference]]
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| width="300" | [[Application|Application]]
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*[[Documentation:GC:Agent:Welcome|Workspace Web Edition Help]]
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| width="300" | [[CaseData|CaseData]]
 
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|-
 
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| [[Chat|Chat]]
 
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| [[Documentation:HTCC:IWWDep:Co-browse|Co-browse]]
 
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| [[Contact|Contact]]
 
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|-
 
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| [[ContactCenterStatistics|Contact Center Statistics]]
 
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| [[Email|Email]]
 
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| [[Expression|Expression]]
 
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|-
 
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| [[Facebook|Facebook]]
 
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| [[Interaction|Interaction]]
 
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| [[Intercommunication|Intercommunication]]
 
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|-
 
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| [[KPI|KPI]]
 
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| [[LoginVoice|Login Voice]]
 
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| [[TeamCommunicator|Team Communicator]]
 
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|-
 
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| [[TeamLead|Team Lead]]
 
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| [[Toast|Toast]]
 
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| [[Twitter|Twitter]]
 
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|-
 
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| [[Voice|Voice]]
 
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| [[VoiceMail|VoiceMail]]
 
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| [[Workbin|Workbin]]
 
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|-
 
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| [[OverridingInteractionWorkspaceOptions|Overriding Interaction Workspace Options]]
 
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| [[Outbound|Outbound]]
 
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|
 
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|}
 
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 21:19, August 28, 2015

Workspace Web Edition Configuration Guide

This guide provides information about configuring the Workspace Web Edition interface.

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.



Before you can configure Workspace Web Edition, you must first deploy Workspace Web Edition & Web Services.

Check out the topics below for details about setting up Workspace Web Edition in your environment:

Related Documentation

Comments or questions about this documentation? Contact us for support!