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(Update with the copy of version: 8.5.2DRAFT)
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= Product Overview=
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= What is Workspace Web Edition?=
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Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.
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Workspace supports the following web browsers:
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* Microsoft Internet Explorer 10 and 11
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* Google Chrome 22+
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* Firefox 15+
  
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====Product Overview====
 
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{|
 
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| width="300" | [[ClientSideBrowserSupport|Client Side Browser Support]]
 
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| width="300" | [[SettingUpAgents|Setting Up Agents]]
 
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| width="300" | [[AgentLoginAndAuthentication|Agent Login And Authentication]]
 
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|-
 
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| [[EnablingComms|Enabling Internal External Communications]]
 
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| [[HandlingInteractions|Handling Interactions]]
 
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| [[EnablingAgentstoViewKPIs|Enabling Agents to View KPIs]]
 
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|-
 
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| [[EnablingAgentsToManageContacts|Enabling Agents To Manage Contacts]]
 
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| [[CustomerCase|Customer Case]]
 
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| [[ActionCodes|Action Codes]]
 
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|}
 
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 21:19, August 28, 2015

What is Workspace Web Edition?

Workspace Web Edition is an HTML 5 thin-client application that provides agents and knowledge workers with non-intrusive access to the information, processes, and applications that they need to perform their jobs more efficiently and to ensure increased customer satisfaction.

Workspace supports the following web browsers:

  • Microsoft Internet Explorer 10 and 11
  • Google Chrome 22+
  • Firefox 15+
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