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| − | + | =Standard Responses Library= | |
| + | The Standard Responses Library (SRL) enables you to access a database of prewritten standard responses for interactions. Agents can insert these responses as replies into any email or chat message. | ||
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| + | Agents can modify the contents of a standard response after inserting it into an email interaction or chat message. | ||
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| + | To use the Standard Responses Library, you must set up the multimedia feature in Genesys Web Services, by using the <tt>features-definition.json</tt> file. | ||
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| + | [[Category:V:HTCC:8.5.2]] | ||
Revision as of 21:20, August 28, 2015
Standard Responses Library
The Standard Responses Library (SRL) enables you to access a database of prewritten standard responses for interactions. Agents can insert these responses as replies into any email or chat message.
Agents can modify the contents of a standard response after inserting it into an email interaction or chat message.
To use the Standard Responses Library, you must set up the multimedia feature in Genesys Web Services, by using the features-definition.json file.
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