Documentation:HTCC:IWWDep:Expression:8.5.2

Expression

Workspace Web Edition provides the following options for managing Expressions:

expression.phone-number

• Default Value: ^[\(\)\-\.\+\d\s\*#][0-9]+()-\.+\d\s*#/$
• Valid Values: A regular expression.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the regular expression that identifies a phone number in the chat or SMS transcript. This option can be overridden by a routing strategy as described in this Deployment Guide.

expression.phone-number.supported-characters

• Default Value: 0123456789+
• Valid Values: Letters A to Z and a to z. Numbers 0 through 9. All special characters that are valid Windows file names.
• Changes take effect: When the session is started or restarted.
• Description: Specifies the characters that are permitted when building a request to the T-Server that relies on a phone number. Any other characters from the original string coming from the User Interface are removed. This option can be overridden by a routing strategy as described in this Deployment Guide.

expression.url

• Default Value: (http://(www.)?|https://(www.)?|ftp://(www.)|www.){1}([0-9A-Za-z+&@#/%?=~_|!:,.;-]+.+[0-9A-Za-z]{2,6})([0-9A-Za-z+&@#/%?=~_|!:,.;-]*)?
• Valid Value: A regular expression
• Change Take Effect: When the session is started or restarted
• Description: Specifies the regular expression that identifies a URL in the Case Information area. This option can be overridden by a routing strategy as described in this Deployment Guide.