Documentation:HTCC:API:FacebookPMSendMessage:8.5.2DRAFT

SendMessage

This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.

Overview

This request sends a text message to all Facebook session participants.

Request URL	/api/v2/me/facebooksession/{id}
HTTP Method	POST
Required Features	api-multimedia

Parameters

Parameter	Value
operationName	SendMessage
text	The text to send to the customer.

Sample

Request

POST api/v2/me/facebooksession/0071023821aec011
{
  "operationName": "SendMessage",
  "text": "How may I help you?"
}

Response

{
  "statusCode": 0
}

Notification

Here is the list of notifications received after sending a new message:

Notification with new message

{
   "messages": [
       {
           "index": 3,
           "from": {
               "nickname": "TestName",
               "type": "Agent",
               "participantId": "007352CE72D50290"
           },
           "text": "How may I help you?",
           "visibility": "All",
           "timestamp": "2014-01-09 11:58:12.035+0200",
           "type": "Text",
           "timestampSeconds": 1389261492035L
       }
   ],
   "notificationType": "NewMessages",
   "messageType": "MessageLogUpdated",
   "facebooksessionUri": "http://localhost:8080/api/v2/facebooksession/0000Wa9CAM6W00FN"
}