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This operation is part of the [[FacebookPM|Facebook Private Messaging API]] section of the [[Welcome|Genesys Web Services REST API]]. | This operation is part of the [[FacebookPM|Facebook Private Messaging API]] section of the [[Welcome|Genesys Web Services REST API]]. | ||
<h2> Overview </h2> | <h2> Overview </h2> | ||
| − | This request | + | This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction. |
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|InFocus | |InFocus | ||
| − | |Boolean parameter | + | |Boolean parameter. Set to <tt>true</tt> if the interaction is in focus; otherwise, set to <tt>false</tt>. |
|} | |} | ||
Revision as of 19:37, September 29, 2015
SetInFocus
This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.
Overview
This request sets the focus parameter for the interaction. This parameter is useful when an agent handles more than one interaction because it helps to accurately report the amount of time the agent spent on each interaction.
| Request URL | /api/v2/me/facebooksession/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | SetInFocus |
| InFocus | Boolean parameter. Set to true if the interaction is in focus; otherwise, set to false. |
Sample
Request
POST api/v2/me/facebooksession/0071023821aec011
{
"operationName": "SetInFocus",
"InFocus": [true or false]
}Response
{
"statusCode": 0
}
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