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Revision as of 19:44, September 29, 2015
Complete
This operation is part of the Facebook Private Messaging API section of the Genesys Web Services REST API.
Overview
Marks a FacebookSession interaction as complete and ends the Facebook session for the customer if it hasn't been ended already. If the queueName parameter is specified, then the FacebookSession interaction is placed in the specified queue.
| Request URL | /api/v2/me/facebooksession/{id} |
|---|---|
| HTTP Method | POST |
| Required Features | api-multimedia |
Parameters
| Parameter | Value |
|---|---|
| operationName | Complete |
| queueName (optional) | The name of the queue where GWS should place this FacebookSession interaction. |
Sample
Request
POST api/v2/me/facebooksession/0002DaAVKJ0V0095
{
"operationName": "Complete",
"queueName": "PostProcessingQueue"
}Response
{
"statusCode": 0
}Notification
{
"referenceId": 23,
"notificationType": "StatusChange",
"messageType": "FacebooksessionStateChangeMessage",
"facebooksession": {
"comment": "Iamcrazyaboutmytest",
"userData": {
"FirstName": "Vitaliy",
"desktop_actionable": "1",
"_facebookSex": "",
"_facebookLocale": "",
"LastName": "Onv",
"RTargetObjectSelected": "SocialMediaAgentGroup",
"_facebookItxType": "10",
"_facebookHomeTownLocation": "",
"RVQID": "",
"ChatServerAppName": "es_chat",
"_facebookDriverVersion": "8.5.101.04",
"ChatServerHost": "htcc-ubuntu.emea.int.genesyslab.com",
"_facebookBirthdayDate": "",
"_facebookSourceNickName": "CloudAppCommunity",
"LastCalledAgent_EmployeeID": "a1",
"LCA_EmplID_facebook": "a1",
"desktop_expand": "1",
"RTargetObjSelDBID": "117",
"Classify_Actionability_CtgName": "",
"_facebookTimezone": "",
"Screen_Sentiment_CtgRelevancy": "",
"desktop_sentiment": "Neutral",
"ChatServerPort": "7160",
"_facebookCurrentLocation": "",
"Screen_Actionability_CtgName": "",
"CBR-Interaction_cost": "",
"CBR-contract_DBIDs": "",
"ContactId": "00025aA4V4DR005N",
"RTargetAgentSelected": "a1",
"_facebookSourceXML": "<com.genesyslab.mcr.facebook.fql.Page>...</com.genesyslab.mcr.facebook.fql.Page>",
"_facebookCreatedTime": "1441197555607",
"CBR-IT-path_DBIDs": "",
"Classify_Actionability_CtgRelevancy": "",
"RTargetAgentGroup": "SocialMediaAgentGroup",
"Classify_Sentiment_CtgId": "",
"RTargetRuleSelected": "",
"ChatServerDBID": "115",
"Screen_Sentiment_CtgName": "",
"PegAGSocialMediaAgentGroup": 1,
"Classify_Sentiment_CtgRelevancy": "",
"UserData2": 123456789,
"RTargetPlaceSelected": "a1",
"_facebookPMInboxUrl": "https: //www.facebook.com/Cloud-App-Community-...&folder=inbox",
"RTenant": "Environment",
"_facebookActorObjectType": "com.genesyslab.mcr.facebook.fql.User",
"RRequestedSkills": None,
"Classify_Sentiment_CtgName": "",
"IxnAlreadyCreatedInUCS": "1",
"_facebookActorId": "1457374047909438",
"_facebookPMMessageId": "m_mid.1441197555276: d391c5a244a6798f46",
"Screen_Actionability_ScreenRuleName": "",
"LCA_TimeStamp_facebook": "2015-08-11T12: 11: 34Z",
"RRequestedSkillCombination": "",
"LCA_TimeStamp_facebooksession": "2015-08-03T12: 31: 06Z",
"MiddleName": "",
"RVQDBID": "",
"RStrategyDBID": "1225",
"_facebookPMThreadId": "t_mid.1438339424642: bcde632512de3b8377",
"CustomerSegment": "default",
"Classify_Actionability_CtgId": "",
"ServiceType": "default",
"_facebookInQueueAtTarget": "0",
"_facebookPMThreadNMessages": "101",
"LastCalledAgent_TimeStamp": "2015-08-11T12: 11: 34Z",
"Screen_Sentiment_ScreenRuleName": "",
"FromAddress": "VitaliyOnv",
"ServiceObjective": 0,
"Screen_Actionability_CtgRelevancy": "",
"LCA_EmplID_facebooksession": "a1",
"_facebookLanguages": "",
"_facebookMessageText": "Hellomyfriend!",
"_facebookSourceObjectType": "com.genesyslab.mcr.facebook.fql.Page",
"DISP_KEY": "resolved",
"_facebookSourceId": "830180563704433",
"RTargetRequested": "SocialMediaAgentGroup",
"EmailAddress": "",
"CBR-actual_volume": "",
"_facebookActorName": "VitaliyOnv",
"_facebookActorXML": "<com.genesyslab.mcr.facebook.fql.User>...</com.genesyslab.mcr.facebook.fql.User>",
"RStrategyName": "FacebookAgentDeliveryStrategy",
"RTargetTypeSelected": "2",
"_facebookPMActionId": "1441197555620000000",
"Subject": "Hellomyfriend!"
},
"receivedDate": "2015-09-0215: 39: 22.000+0300",
"facebooksessionType": "Inbound",
"uri": "http: //192.168.83.25: 8090/api/v2/facebooksessions/0002DaAVKJ0V0095",
"capabilities": [
],
"suggestedQueueUris": [
"http: //192.168.83.25: 8090/api/v2/queues/41cc5016-2d18-4a91-93ec-b43748948608"
],
"state": "Completed",
"revelantResponseTemplateGroups": [
],
"participants": [
{
"nickname": "VitaliyOnv",
"type": "Customer",
"id": "007355E6EDFA0107",
"visibility": "All",
"participantId": "007355E6EDFA0107"
}
],
"id": "0002DaAVKJ0V0095"
}
}
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