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= Recording a Call= | = Recording a Call= | ||
| − | The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller. | + | The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller. |
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| + | {{CloudStep_Stack | ||
| + | |title=How Do I Record a Call? | ||
| + | |text=To record a call, you click the '''Record''' button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. | ||
The following table describes the actions that you can perform: | The following table describes the actions that you can perform: | ||
{| | {| | ||
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|} | |} | ||
| + | |media1=Gplus_adapt_sf_record_options.png | ||
| + | }} | ||
| − | You can also record a consultation. During a [[GPAVoiceConsult|voice consultation]], look for the controls at the bottom of the adapter. | + | {{CloudStep_Stack |
| − | + | |title=How Do I Record a Consultation? | |
| − | + | |text=You can also record a consultation. During a [[GPAVoiceConsult|voice consultation]], look for the controls at the bottom of the adapter. | |
| − | + | |media1=GplusRecordConsult.png | |
| − | + | }} | |
[[Category:V:HTCC:8.5.2DRAFT]] | [[Category:V:HTCC:8.5.2DRAFT]] | ||
Revision as of 18:45, November 13, 2015
Recording a Call
The Call Recording functionality enables you to record the current conversation or consultation call with a customer or an internal caller.
How Do I Record a Call?
To record a call, you click the Record button or choose an action from the drop-down list box. Your call center might be configured to record all calls by default. In this case, you can pause, stop, or restart a recording using the Record options. The following table describes the actions that you can perform: {
How Do I Record a Consultation?
You can also record a consultation. During a voice consultation, look for the controls at the bottom of the adapter.
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