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Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details.
 
Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details.
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==Standard Mode==
 
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<div class="map-box">
 
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====The basics====
 
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* [[GPALogin|Logging In]]
 
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* [[GPALogout|Logging Out]]
 
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* [[GPAStatus|Changing Your Status]]
 
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* [[GPAMyChannels|Navigating to a Channel]]
 
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* [[GPAFeedback|Submitting Feedback]]
 
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* [[GPAReportStatistics|Viewing Reports]]
 
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</div>
 
  
 
<div class="map-box">
 
<div class="map-box">
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====Phone calls====
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====Standard Mode====
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This chapter explains the features and functionality of this product.
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* [[GPAGettingStarted|Getting Started]]
 
* [[GPAIncomingCall|Handling an Incoming Call]]
 
* [[GPAIncomingCall|Handling an Incoming Call]]
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* [[GPADialCall|Dialing a Call]]
 
 
* [[GPATransferCall|Transferring a Call]]
 
* [[GPATransferCall|Transferring a Call]]
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* [[GPAInitiateConf|Performing an Instant Conference Call]]
 
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* [[GPAVoiceConsult|Initiating a Consultation]]
 
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* [[GPAVoiceRecord|Recording a Call]]
 
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</div>
 
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<div class="map-box">
 
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====Chats====
 
 
* [[GPASingleChat|Chatting with a Customer]]
 
* [[GPASingleChat|Chatting with a Customer]]
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* [[GPAManageMultiChat|Managing Multiple Chat Interactions]]
 
 
* [[GPAChatTransfer|Transferring a Chat]]
 
* [[GPAChatTransfer|Transferring a Chat]]
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</div>
 
</div>
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<div style="clear:both;"></div>
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Note: After the final map box on the page, insert the following code:
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<div style="clear:both;"></div>
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==Agent Desktop Mode==
 
==Agent Desktop Mode==
 
<div class="map-box">
 
<div class="map-box">

Revision as of 17:45, November 20, 2015

Gplus Adapter User Guide

RESTRICTED

Important
This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.


Welcome to the Gplus Adapter User Guide. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details.

Standard Mode

This chapter explains the features and functionality of this product. 

Note: After the final map box on the page, insert the following code:

Agent Desktop Mode

The basics

For Salesforce Users

For Zendesk Users

Comments or questions about this documentation? Contact us for support!