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| − | Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment. Click any of the topics below for details. | + | Welcome to the ''Gplus Adapter User Guide''. This guide provides all the information you need to start working with the adapter in your environment. |
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| + | The Gplus Adapter can be implemented in two differents modes: Standard and Console mode. | ||
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| + | '''Standard Mode''' is a soft phone that can be embedded in your sales or service console or be accessed in a separate window that is launched from a '''Phone''' icon. The standard adapter has a fixed size and therefore the features and functionality is designed for a small screen space. | ||
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| + | '''Console Mode''' is an enhanced soft phone that has a larger window size and thus provides many of the same features and functionality as the Genesys Workspace Agent Desktop. | ||
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| + | Click any of the topics below for details. | ||
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Revision as of 16:50, November 25, 2015
Gplus Adapter User Guide
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Welcome to the Gplus Adapter User Guide. This guide provides all the information you need to start working with the adapter in your environment.
The Gplus Adapter can be implemented in two differents modes: Standard and Console mode.
Standard Mode is a soft phone that can be embedded in your sales or service console or be accessed in a separate window that is launched from a Phone icon. The standard adapter has a fixed size and therefore the features and functionality is designed for a small screen space.
Console Mode is an enhanced soft phone that has a larger window size and thus provides many of the same features and functionality as the Genesys Workspace Agent Desktop.
Click any of the topics below for details.
Standard Mode
This chapter explains the features and functionality of this product.
Agent Desktop Mode
This chapter explains the features and functionality of this product.