Documentation:HTCC:API:Workbins:8.5.2DRAFT

Workbins API

This is part of the Multimedia Interactions API section of the Web Services API.

RESTRICTED

Important

This is restricted release documentation, and therefore is subject to change and is not complete. Some features that are described in this section might not be fully implemented in the application.

Overview

A Workbin is a queue that holds interactions for a specific place or user.

Resources

• Remove Response Template to Agents Favorites

Basic Response Template Control

• Get Workbins
• Get Workbin Content
• Add Interaction to Workbin
• Pull Interaction from Workbin
• Subscribe to Workbin Notifications
• Unsubscribe from Workbin Notifications

Workbin Control for Supervisors

• PullInteractionFromWorkbin for Supervisor
• AddInteractionToWorkbin for Supervisor

Workbin Sub-resources

• Get Workbin Sub-resources
• Get Workbin Sub-resources by User