| Line 3: | Line 3: | ||
Review the following topics for details about how to provision Workspace Web Edition: | Review the following topics for details about how to provision Workspace Web Edition: | ||
* [[IntroToConfigOptions|Introduction To Configuration Options]] | * [[IntroToConfigOptions|Introduction To Configuration Options]] | ||
| − | * [[EnablingFeatures|Enabling Features | + | * [[EnablingFeatures|Enabling Privileges and Features]] |
* [[SettingUpAgents|Setting Up Agents On The System]] | * [[SettingUpAgents|Setting Up Agents On The System]] | ||
* [[AgentLoginAndAuthentication|Agent Login And Authentication]] | * [[AgentLoginAndAuthentication|Agent Login And Authentication]] | ||
Revision as of 19:05, January 14, 2016
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Enabling Privileges and Features
- Setting Up Agents On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents to View KPIs and Contact Center Statistics
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- OutboundContact
- Enabling Co-browse Sessions
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