| Line 7: | Line 7: | ||
__TOC__ | __TOC__ | ||
==Voice== | ==Voice== | ||
| − | === | + | ===Workspace Privileges=== |
*[[Voice#privilege.voice.can-use|privilege.voice.can-use]] | *[[Voice#privilege.voice.can-use|privilege.voice.can-use]] | ||
*[[VoiceMail#privilege.voicemail.can-use|privilege.voicemail.can-use]] | *[[VoiceMail#privilege.voicemail.can-use|privilege.voicemail.can-use]] | ||
| Line 18: | Line 18: | ||
==Chat== | ==Chat== | ||
| − | === | + | ===Workspace Privileges=== |
*[[Chat#privilege.chat.can-use|privilege.chat.can-use]] | *[[Chat#privilege.chat.can-use|privilege.chat.can-use]] | ||
*[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]] | *[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]] | ||
| Line 39: | Line 39: | ||
==Voice - Universal Contact Server (USC) Contacts== | ==Voice - Universal Contact Server (USC) Contacts== | ||
| − | === | + | ===Workspace Privileges=== |
*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | ||
*[[Contact#privilege.contact.can-use|privilege.contact.can-use]] | *[[Contact#privilege.contact.can-use|privilege.contact.can-use]] | ||
| Line 56: | Line 56: | ||
==Email== | ==Email== | ||
| − | === | + | ===Workspace Privileges=== |
*[[Email#privilege.email.can-use|privilege.email.can-use]] | *[[Email#privilege.email.can-use|privilege.email.can-use]] | ||
*[[Workbin#privilege.workbins.can-use|privilege.workbins.can-use]] | *[[Workbin#privilege.workbins.can-use|privilege.workbins.can-use]] | ||
| Line 78: | Line 78: | ||
==Facebook== | ==Facebook== | ||
| − | === | + | ===Workspace Privileges=== |
*[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one was missing in the config guide, so I added it.{{Editgrn_close}} | *[[Facebook#privilege.facebook-session.can-use|privilege.facebook-session.can-use]] -- {{Editgrn_open}}This one was missing in the config guide, so I added it.{{Editgrn_close}} | ||
*[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]] | *[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]] | ||
| Line 97: | Line 97: | ||
==Instant Messaging== | ==Instant Messaging== | ||
| − | === | + | ===Workspace Privileges=== |
*[[IM#privilege.im.can-use|privilege.im.can-use]] | *[[IM#privilege.im.can-use|privilege.im.can-use]] | ||
===Web Services Feature=== | ===Web Services Feature=== | ||
| Line 103: | Line 103: | ||
==Twitter== | ==Twitter== | ||
| − | === | + | ===Workspace Privileges=== |
*[[Twitter#privilege.twitter.can-use|privilege.twitter.can-use]] | *[[Twitter#privilege.twitter.can-use|privilege.twitter.can-use]] | ||
*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | *[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]] | ||
| Line 121: | Line 121: | ||
==WebRTC== | ==WebRTC== | ||
| − | === | + | ===Workspace Privileges=== |
*[[WebRTC#privilege.web-rtc.can-use|privilege.web-rtc.can-use]] | *[[WebRTC#privilege.web-rtc.can-use|privilege.web-rtc.can-use]] | ||
===Web Services Features=== | ===Web Services Features=== | ||
| Line 128: | Line 128: | ||
==Workitems== | ==Workitems== | ||
| − | === | + | ===Workspace Privileges=== |
*privilege.workitem.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}} | *privilege.workitem.can-use -- {{Editgrn_open}}I think this one is an internal option{{Editgrn_close}} | ||
===Web Services Feature=== | ===Web Services Feature=== | ||
| Line 135: | Line 135: | ||
==Supervisor== | ==Supervisor== | ||
Without this, the supervisor cannot change the state of agents | Without this, the supervisor cannot change the state of agents | ||
| − | === | + | ===Workspace Privileges=== |
*[[TeamLead#privilege.myagents.can-use|privilege.myagents.can-use]] | *[[TeamLead#privilege.myagents.can-use|privilege.myagents.can-use]] | ||
===Web Services Feature=== | ===Web Services Feature=== | ||
Revision as of 19:07, January 14, 2016
Enabling Privileges and Features
To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.
Check out the sections below for details about which privileges and features you should enable for a given task or functionality:
Contents
Voice
Workspace Privileges
- privilege.voice.can-use
- privilege.voicemail.can-use
- privilege.outbound.can-use
- privilege.teamlead.can-use
- privilege.teamlead.can-monitor-voice
- privilege.teamlead.can-coach-voice
Web Services Feature
- api-voice
Chat
Workspace Privileges
- privilege.chat.can-use
- privilege.teamlead.can-use
- privilege.teamlead.can-monitor-chat
- privilege.teamlead.can-coach-chat
- privilege.SRL.can-use
- privilege.contact.can-use
- privilege.contact.can-use-assign-contact
- privilege.contact.can-use-contact-directory
- privilege.contact.can-use-contact-history
- privilege.contact.can-use-contact-history-case-data
- privilege.contact.can-use-contact-history-detail
- privilege.contact.can-use-contact-history-notepad
- privilege.contact.can-use-contact-information
- privilege.contact.can-use-contact-myhistory
- privilege.contact.can-use-interaction-notepad
- privilege.contact.can-use-save-contact
Web Services Feature
- api-multimedia-chat
Voice - Universal Contact Server (USC) Contacts
Workspace Privileges
- privilege.SRL.can-use
- privilege.contact.can-use
- privilege.contact.can-use-assign-contact
- privilege.contact.can-use-contact-directory
- privilege.contact.can-use-contact-history
- privilege.contact.can-use-contact-history-case-data
- privilege.contact.can-use-contact-history-detail
- privilege.contact.can-use-contact-history-notepad
- privilege.contact.can-use-contact-information
- privilege.contact.can-use-contact-myhistory
- privilege.contact.can-use-interaction-notepad
- privilege.contact.can-use-save-contact
Web Services Feature
- api-ucs-voice
Workspace Privileges
- privilege.email.can-use
- privilege.workbins.can-use
- privilege.my-team-workbins.can-use
- privilege.interaction-management.can-use
- privilege.SRL.can-use
- privilege.dashboard.open-media.can-use -- I think this one is an internal option
- privilege.contact.can-use
- privilege.contact.can-use-assign-contact
- privilege.contact.can-use-contact-directory
- privilege.contact.can-use-contact-history
- privilege.contact.can-use-contact-history-case-data
- privilege.contact.can-use-contact-history-detail
- privilege.contact.can-use-contact-history-notepad
- privilege.contact.can-use-contact-information
- privilege.contact.can-use-contact-myhistory
- privilege.contact.can-use-interaction-notepad
- privilege.contact.can-use-save-contact
Web Services Feature
- api-multimedia-email
Workspace Privileges
- privilege.facebook-session.can-use -- This one was missing in the config guide, so I added it.
- privilege.facebook.can-use
- privilege.SRL.can-use
- privilege.contact.can-use
- privilege.contact.can-use-assign-contact
- privilege.contact.can-use-contact-directory
- privilege.contact.can-use-contact-history
- privilege.contact.can-use-contact-history-case-data
- privilege.contact.can-use-contact-history-detail
- privilege.contact.can-use-contact-history-notepad
- privilege.contact.can-use-contact-information
- privilege.contact.can-use-contact-myhistory
- privilege.contact.can-use-interaction-notepad
- privilege.contact.can-use-save-contact
Web Services Feature
- api-multimedia-facebook
Instant Messaging
Workspace Privileges
Web Services Feature
- api-voice-instant-messaging
Workspace Privileges
- privilege.twitter.can-use
- privilege.SRL.can-use
- privilege.contact.can-use
- privilege.contact.can-use-assign-contact
- privilege.contact.can-use-contact-directory
- privilege.contact.can-use-contact-history
- privilege.contact.can-use-contact-history-case-data
- privilege.contact.can-use-contact-history-detail
- privilege.contact.can-use-contact-history-notepad
- privilege.contact.can-use-contact-information
- privilege.contact.can-use-contact-myhistory
- privilege.contact.can-use-interaction-notepad
- privilege.contact.can-use-save-contact
Web Services Feature
- api-multimedia-twitter
WebRTC
Workspace Privileges
Web Services Features
- api-devices-webrtc
- api-voice feature
Workitems
Workspace Privileges
- privilege.workitem.can-use -- I think this one is an internal option
Web Services Feature
- api-multimedia-workitem
Supervisor
Without this, the supervisor cannot change the state of agents
Workspace Privileges
Web Services Feature
- api-supervisor-agent-control
Web Services Server Setting
In order for My Agents to have states for multimedia channels, make sure to set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file.
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