Documentation:HTCC:IWWDep:EnablingFeatures:8.5.2DRAFT

Enabling Privileges and Features

To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.

Check out the table below for details about which privileges and features you should enable for a given task or functionality:

Functionality	Workspace Privileges	Web Services Features
Voice	privilege.voice.can-use privilege.voicemail.can-use privilege.outbound.can-use privilege.teamlead.can-use privilege.teamlead.can-monitor-voice privilege.teamlead.can-coach-voice	api-voice
Chat	privilege.chat.can-use privilege.teamlead.can-use privilege.teamlead.can-monitor-chat privilege.teamlead.can-coach-chat privilege.SRL.can-use privilege.contact.can-use	api-multimedia-chat
Universal Contact Server (USC) Contacts for Voice Interactions	privilege.SRL.can-use privilege.contact.can-use	api-ucs-voice
Email	privilege.email.can-use privilege.workbins.can-use privilege.my-team-workbins.can-use privilege.interaction-management.can-use privilege.SRL.can-use privilege.contact.can-use	api-multimedia-email
Facebook	privilege.facebook.can-use privilege.SRL.can-use privilege.contact.can-use	api-multimedia-facebook
Instant Messaging	privilege.im.can-use	api-voice-instant-messaging
Twitter	privilege.twitter.can-use privilege.SRL.can-use privilege.contact.can-use	api-multimedia-twitter
WebRTC	privilege.web-rtc.can-use	api-devices-webrtc api-voice
Supervisor *	privilege.myagents.can-use	api-supervisor-agent-control

* - You must also set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file so that My Agents has states for multimedia channels.