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(Update with the copy of version: 8.5.2DRAFT)
(Update with the copy of version: 8.5.2DRAFT)
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= Gplus Adapter for Salesforce=
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=Gplus Adapter for Salesforce=
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The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Workspace Web Edition & Web Services installation package.
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The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.
  
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The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Service Cloud. The adapter leverages the [[Documentation:HTCC:API:Welcome|Genesys Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.]
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The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the [[Documentation:HTCC:API:Welcome|Web Services API]] and the [https://developer.salesforce.com/page/Open_CTI Salesforce Open CTI API.]
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===Browser Support===
 
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The adapter supports the following web browsers:
 
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* Microsoft Internet Explorer 10+, running on Windows
 
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* Google Chrome 31+, running on Windows and OS X 7+
 
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* Firefox 34+, running on Windows and OS X 7+
 
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==Deployment Tasks==
 
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Complete the following tasks to install and configure Gplus Adapter for Salesforce in your Genesys environment and in Salesforce.
 
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<ol>
 
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<li>[[InstallingAndDeploying|Install and configure Workspace Web Edition & Web Services.]]
 
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<ol type="a"><li>Make sure you set up SSL for Jetty <!--in Workspace Web Edition & Web Services--> &mdash; the adapter won't work without it. For more information about configuring SSL, see https://wiki.eclipse.org/Jetty/Howto/Configure_SSL</li>
 
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<li>If you want the adapter to use single sign-on, make sure you [[SecuredConnectionsSAML|Configure SAML]] in Workspace Web Edition & Web Services. (You'll also need to add a special parameter to the '''CTI Adapter URL''' field in Step 4 of [[GplusSalesforceDeploy#Configuring_the_Adapter_in_Salesforce|Configuring the Adapter in Salesforce]].)</li>
 
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</ol></li>
 
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<li>[[GplusSalesforceDeploy|Install and configure the adapter in Salesforce.]]</li>
 
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<li>[[GenesysConfig|Configure the adapter in your Genesys environment.]]</li>
 
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<li>[[GplusSalesforceConfig|Review the configuration options.]]</li>
 
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<li>[[Documentation:HTCC:GPA:Welcome|Refer to the Gplus Adapter for Salesforce User Guide for information about how to work with the adapter.]]</li>
 
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<ol>
 
  
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There are two options available for the adapter:
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* [[GplusSalesforceStandard|Gplus Adapter for Salesforce]] provides a smaller interface designed for Salesforce Classic, although it also works in Salesforce Console.
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* [[GplusSalesforceWWE|Gplus Adapter for Salesforce - WWE Option]] provides the full Workspace Web Edition interface and is only available in Salesforce Console.
  
 
[[Category:V:HTCC:8.5.2]]
 
[[Category:V:HTCC:8.5.2]]

Revision as of 19:57, January 22, 2016

Gplus Adapter for Salesforce

The Gplus Adapter for Salesforce is an integrated solution that enables Salesforce users to handle contact center interactions seamlessly within Salesforce. The adapter is part of the Genesys Gplus Adapters, which provide out-of-the-box, pre-packaged, and vendor-validated solutions that integrate Genesys’ Customer Experience Platform to the leading CRM solutions. It's included as part of the Web Services and Applications installation package.

The adapter provides a single integrated agent desktop experience that offers rich data integration for screen pops and dispositioning. It presents complete customer information at a glance to more effectively serve customers in Salesforce Classic or Salesforce Console. The adapter leverages the Web Services API and the Salesforce Open CTI API.

There are two options available for the adapter:

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