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=Enabling Privileges and Features=
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To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges '''and''' Web Services features.
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Check out the table below for details about which privileges and features you should enable for a given task or functionality:
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{| class="wikitable" border="1"
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|-
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! Functionality
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! Workspace Privileges
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! Web Services Features
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|- valign="top"
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| Voice
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|
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*[[Voice#privilege.voice.can-use|privilege.voice.can-use]]
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*[[VoiceMail#privilege.voicemail.can-use|privilege.voicemail.can-use]]
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*[[Outbound#privilege.outbound.can-use|privilege.outbound.can-use]]
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*[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
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|
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*api-voice
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|-
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| Chat
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|
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*[[Chat#privilege.chat.can-use|privilege.chat.can-use]]
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*[[TeamLead#privilege.teamlead.can-use|privilege.teamlead.can-use]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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|
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*api-multimedia-chat
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|-
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| Universal Contact Server (USC)<br/>Contacts for Voice Interactions
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|
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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|
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*api-ucs-voice
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|-
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| Email
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|
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*[[Email#privilege.email.can-use|privilege.email.can-use]]
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*[[Workbin#privilege.workbins.can-use|privilege.workbins.can-use]]
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*[[Workbin#privilege.my-team-workbins.can-use|privilege.my-team-workbins.can-use]]
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*[[Interaction#privilege.interaction-management.can-use|privilege.interaction-management.can-use]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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|
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*api-multimedia-email
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|-
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| Facebook
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|
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*[[Facebook#privilege.facebook.can-use|privilege.facebook.can-use]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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|
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*api-multimedia-facebook
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|-
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| Instant Messaging
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|
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*[[IM#privilege.im.can-use|privilege.im.can-use]]
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|
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*api-voice-instant-messaging
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|-
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| Twitter
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|
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*[[Twitter#privilege.twitter.can-use|privilege.twitter.can-use]]
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*[[StandardResponse#privilege.SRL.can-use|privilege.SRL.can-use]]
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*[[Contact#privilege.contact.can-use|privilege.contact.can-use]]
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|
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*api-multimedia-twitter
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|-
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| WebRTC
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|
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*[[WebRTC#privilege.web-rtc.can-use|privilege.web-rtc.can-use]]
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|
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*api-devices-webrtc
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*api-voice
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|-
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| Supervisor *
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|
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*[[TeamLead#privilege.myagents.can-use|privilege.myagents.can-use]]
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|
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*api-supervisor-agent-control
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|}
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<nowiki>*</nowiki> - You must also set the [[Documentation:HTCC:Dep:HTCCConfigurationOptionsReference#statisticsMonitorMultimediaChannelStates|statisticsMonitorMultimediaChannelStates]] option to <tt>true</tt> in the '''server-settings.yaml''' file so that My Agents has states for multimedia channels.
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[[Category:V:HTCC:8.5.2]]

Revision as of 18:22, March 25, 2016

Enabling Privileges and Features

To enable functionality like media channels and supervisor capabilities in Workspace Web Edition, you typically need to enable related Workspace privileges and Web Services features.

Check out the table below for details about which privileges and features you should enable for a given task or functionality:

Functionality Workspace Privileges Web Services Features
Voice
  • api-voice
Chat
  • api-multimedia-chat
Universal Contact Server (USC)
Contacts for Voice Interactions
  • api-ucs-voice
Email
  • api-multimedia-email
Facebook
  • api-multimedia-facebook
Instant Messaging
  • api-voice-instant-messaging
Twitter
  • api-multimedia-twitter
WebRTC
  • api-devices-webrtc
  • api-voice
Supervisor *
  • api-supervisor-agent-control

* - You must also set the statisticsMonitorMultimediaChannelStates option to true in the server-settings.yaml file so that My Agents has states for multimedia channels.

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