(Update with the copy of version: 8.5.2DRAFT) |
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| Line 6: | Line 6: | ||
* [[SettingUpAgents|Setting Up Agents On The System]] | * [[SettingUpAgents|Setting Up Agents On The System]] | ||
* [[AgentLoginAndAuthentication|Agent Login And Authentication]] | * [[AgentLoginAndAuthentication|Agent Login And Authentication]] | ||
| − | * [[ | + | * [[EnablingComms|Enabling Internal And External Communications]] |
* [[HandlingInteractions|Handling Interactions]] | * [[HandlingInteractions|Handling Interactions]] | ||
* [[EmailQA|Email Quality Assurance]] | * [[EmailQA|Email Quality Assurance]] | ||
Revision as of 17:14, March 28, 2016
Provisioning Workspace Web Edition
Review the following topics for details about how to provision Workspace Web Edition:
- Introduction To Configuration Options
- Enabling Privileges and Features
- Setting Up Agents On The System
- Agent Login And Authentication
- Enabling Internal And External Communications
- Handling Interactions
- Email Quality Assurance
- Enabling Agents to View KPIs and Contact Center Statistics
- Enabling Agents To Manage Contacts
- Outbound Contact - Provisioning Case Data
- OutboundContact
- Enabling Co-browse Sessions
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