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Genesys Administrator= | Genesys Administrator= | ||
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===Updating the '''Interaction Subtype''' Business Attribute=== | ===Updating the '''Interaction Subtype''' Business Attribute=== | ||
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# Click '''Save & Close'''. | # Click '''Save & Close'''. | ||
'''End''' | '''End''' | ||
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Configuration Manager= | Configuration Manager= | ||
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===Updating the '''Interaction Subtype''' Business Attribute=== | ===Updating the '''Interaction Subtype''' Business Attribute=== | ||
'''Start''' | '''Start''' | ||
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# Click '''OK'''. | # Click '''OK'''. | ||
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Revision as of 16:38, April 24, 2016
Chat and email conference and transfer through a queue
To make sure conferences and transfers through queues are reported correctly for Chat and Email, you should update the Interaction Subtype Business Attribute.
Updating the Interaction Subtype Business Attribute
Start
- Navigate to PROVISIONING > Routing/eServices > Business Attributes, select Interaction Subtype, and click Edit....
- Select the Attributes Values tab and click New....
- Enter the following:
- Name: InternalConferenceInvite
- Display Name: Internal Conference Invite
- Click Save & Close.
End
Updating the Interaction Subtype Business Attribute
Start
- Navigate to Business Attributes > Interaction Subtype > Attribute Values.
- Right-click and select New > Business Attribute Value.
- In the General tab, enter the following:
- Name: InternalConferenceInvite
- Display Name: Internal Conference Invite
- Click OK.
End
Next step
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