Jump to: navigation, search
m (1 revision imported: Some parameters changed for consistent camelCase usage)
Line 1: Line 1:
 
= Table TECHNICAL_DESCRIPTOR =
 
= Table TECHNICAL_DESCRIPTOR =
  
 +
{{PDMColumn
 +
|colName=TECHNICAL_DESCRIPTOR_KEY
 +
|colDesc=The surrogate key that is used to join this dimension table to the fact tables.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=TECHNICAL_RESULT
 +
|colDesc=The technical result of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
 +
 +
- Abandoned
 +
- AbnormalStop
 +
- Cleared
 +
- Completed
 +
- Conferenced
 +
- CustomerAbandoned
 +
- DestinationBusy
 +
- Diverted
 +
- None
 +
- OutboundStopped
 +
- Pulled
 +
- Redirected
 +
- Routed
 +
- Transferred
 +
- Unspecified
 +
 +
This value can change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=TECHNICAL_RESULT_CODE
 +
|colDesc=The technical result code of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
 +
 +
- ABANDONED
 +
- ABNORMALSTOP
 +
- CLEARED
 +
- COMPLETED
 +
- CONFERENCED
 +
- CUSTOMERABANDONED
 +
- DESTINATIONBUSY
 +
- DIVERTED
 +
- NONE
 +
- OUTBOUNDSTOPPED
 +
- PULLED
 +
- REDIRECTED
 +
- ROUTED
 +
- TRANSFERRED
 +
- UNSPECIFIED
 +
 +
This value does not change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=RESULT_REASON
 +
|colDesc=The reason for the technical result. This field is set to one of the following values:
 +
 +
- AbandonedFromHold
 +
- AbandonedWhileQueued
 +
- AbandonedWhileRinging
 +
- AbnormalStopWhileQueued
 +
- AbnormalStopWhileRinging
 +
- AnsweredByAgent
 +
- AnsweredByOther
 +
- Archived
 +
- Canceled
 +
- DefaultRoutedByStrategy
 +
- DefaultRoutedBySwitch
 +
- PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
 +
- Redirected
 +
- Rejected
 +
- Revoked
 +
- RoutedFromAnotherVQ
 +
- RoutedToOther
 +
- RouteOnNoAnswer
 +
- Stopped
 +
- StuckCall
 +
- TargetsCleared
 +
- Unspecified
 +
 +
This value can change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=RESULT_REASON_CODE
 +
|colDesc=The reason code for the technical result. This field is set to one of the following values:
 +
 +
- ABANDONEDFROMHOLD
 +
- ABANDONEDWHILEQUEUED
 +
- ABANDONEDWHILERINGING
 +
- ABNORMALSTOPWHILEQUEUED
 +
- ABNORMALSTOPWHILERINGING
 +
- ANSWEREDBYAGENT
 +
- ANSWEREDBYOTHER
 +
- ARCHIVED
 +
- CANCELED
 +
- DEFAULTROUTEDBYSTRATEGY
 +
- DEFAULTROUTEDBYSWITCH
 +
- PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
 +
- REDIRECTED
 +
- REJECTED
 +
- REVOKED
 +
- ROUTEDFROMANOTHERVQ
 +
- ROUTEDTOOTHER
 +
- ROUTEONNOANSWER 
 +
- STOPPED
 +
- STUCKCALL
 +
- TARGETSCLEARED
 +
- UNSPECIFIED
 +
 +
This value does not change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=RESOURCE_ROLE
 +
|colDesc=The role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
 +
 +
- DivertedTo
 +
- InConference
 +
- Initiated
 +
- InitiatedConsult
 +
- Puller
 +
- Received
 +
- ReceivedConsult
 +
- ReceivedRequest
 +
- ReceivedTransfer
 +
- RedirectedTo
 +
- RoutedTo
 +
- Unknown
 +
 +
This value can change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=RESOURCE_ROLE_CODE
 +
|colDesc=The code of the role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
 +
 +
- DIVERTEDTO
 +
- INCONFERENCE
 +
- INITIATED
 +
- INITIATEDCONSULT
 +
- PULLER
 +
- RECEIVED
 +
- RECEIVEDCONSULT
 +
- RECEIVEDREQUEST
 +
- RECEIVEDTRANSFER
 +
- REDIRECTEDTO
 +
- ROUTEDTO
 +
- UNKNOWN
 +
 +
This value does not change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=ROLE_REASON
 +
|colDesc=The reason for the resource role. This field is set to one of the following values:
 +
 +
- Unspecified
 +
- ConferenceInitiator
 +
- ConferenceJoined
 +
- PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
 +
 +
This value can change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=ROLE_REASON_CODE
 +
|colDesc=The code of the reason for the resource role. This field is set to one of the following values:
 +
 +
- UNSPECIFIED
 +
- CONFERENCE_INITIATOR
 +
- CONFERENCE_JOINED
 +
- PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
 +
 +
This value does not change with localization.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=CREATE_AUDIT_KEY
 +
|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
 +
}}
 +
 +
{{PDMColumn
 +
|colName=UPDATE_AUDIT_KEY
 +
|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
 +
}}
  
 
[[Category:V:GIM:8.5DRAFT]]
 
[[Category:V:GIM:8.5DRAFT]]

Revision as of 22:10, May 5, 2016

Table TECHNICAL_DESCRIPTOR

Comments or questions about this documentation? Contact us for support!