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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
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= Table TECHNICAL_DESCRIPTOR =
 
= Table TECHNICAL_DESCRIPTOR =
 +
 +
<onlyinclude>
 +
 +
{{PDMTable
 +
|tableName = TECHNICAL_DESCRIPTOR
 +
|shortDesc =
 +
|tableDesc =
 +
|subjectAreas =
 +
|introduced =
 +
|modified =
 +
|discontinued =
 +
|group =
 +
|partitioned =
 +
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=TECHNICAL_DESCRIPTOR_KEY
+
|colName = TECHNICAL_DESCRIPTOR_KEY
−
|colDesc=The surrogate key that is used to join this dimension table to the fact tables.
+
|dataType_Ora = NUMBER(10)
 +
|dataType_MSSQL = int
 +
|dataType_Postgre = integer
 +
|primaryKey = yes
 +
|mandatory = yes
 +
|foreignKey = yes
 +
|default =
 +
|colDesc = The surrogate key that is used to join this dimension table to the fact tables.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=TECHNICAL_RESULT
+
|colName = TECHNICAL_RESULT
−
|colDesc=The technical result of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(255 CHAR)
 +
|dataType_MSSQL = varchar(255)
 +
|dataType_Postgre = varchar(255)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The technical result of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
  
 
- Abandoned
 
- Abandoned
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This value can change with localization.
 
This value can change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=TECHNICAL_RESULT_CODE
+
|colName = TECHNICAL_RESULT_CODE
−
|colDesc=The technical result code of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(32 CHAR)
 +
|dataType_MSSQL = varchar(32)
 +
|dataType_Postgre = varchar(32)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The technical result code of the handling attempt--that is, how the attempt ended. This field is set to one of the following values:
  
 
- ABANDONED
 
- ABANDONED
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This value does not change with localization.
 
This value does not change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=RESULT_REASON
+
|colName = RESULT_REASON
−
|colDesc=The reason for the technical result. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(255 CHAR)
 +
|dataType_MSSQL = varchar(255)
 +
|dataType_Postgre = varchar(255)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The reason for the technical result. This field is set to one of the following values:
  
 
- AbandonedFromHold
 
- AbandonedFromHold
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This value can change with localization.
 
This value can change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=RESULT_REASON_CODE
+
|colName = RESULT_REASON_CODE
−
|colDesc=The reason code for the technical result. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(32 CHAR)
 +
|dataType_MSSQL = varchar(32)
 +
|dataType_Postgre = varchar(32)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The reason code for the technical result. This field is set to one of the following values:
  
 
- ABANDONEDFROMHOLD
 
- ABANDONEDFROMHOLD
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This value does not change with localization.
 
This value does not change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=RESOURCE_ROLE
+
|colName = RESOURCE_ROLE
−
|colDesc=The role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(255 CHAR)
 +
|dataType_MSSQL = varchar(255)
 +
|dataType_Postgre = varchar(255)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
  
 
- DivertedTo
 
- DivertedTo
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This value can change with localization.  
 
This value can change with localization.  
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=RESOURCE_ROLE_CODE
+
|colName = RESOURCE_ROLE_CODE
−
|colDesc=The code of the role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(32 CHAR)
 +
|dataType_MSSQL = varchar(32)
 +
|dataType_Postgre = varchar(32)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The code of the role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:
  
 
- DIVERTEDTO
 
- DIVERTEDTO
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This value does not change with localization.  
 
This value does not change with localization.  
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=ROLE_REASON
+
|colName = ROLE_REASON
−
|colDesc=The reason for the resource role. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(255 CHAR)
 +
|dataType_MSSQL = varchar(255)
 +
|dataType_Postgre = varchar(255)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The reason for the resource role. This field is set to one of the following values:
  
 
- Unspecified
 
- Unspecified
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This value can change with localization.
 
This value can change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=ROLE_REASON_CODE
+
|colName = ROLE_REASON_CODE
−
|colDesc=The code of the reason for the resource role. This field is set to one of the following values:
+
|dataType_Ora = VARCHAR2(32 CHAR)
 +
|dataType_MSSQL = varchar(32)
 +
|dataType_Postgre = varchar(32)
 +
|primaryKey =
 +
|mandatory =
 +
|foreignKey =
 +
|default =
 +
|colDesc = The code of the reason for the resource role. This field is set to one of the following values:
  
 
- UNSPECIFIED
 
- UNSPECIFIED
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This value does not change with localization.
 
This value does not change with localization.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=CREATE_AUDIT_KEY
+
|colName = CREATE_AUDIT_KEY
−
|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
+
|dataType_Ora = NUMBER(19)
 +
|dataType_MSSQL = numeric(19)
 +
|dataType_Postgre = numeric(19)
 +
|primaryKey =
 +
|mandatory = yes
 +
|foreignKey =
 +
|default =
 +
|colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
  
 
{{PDMColumn
 
{{PDMColumn
−
|colName=UPDATE_AUDIT_KEY
+
|colName = UPDATE_AUDIT_KEY
−
|colDesc=The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
+
|dataType_Ora = NUMBER(19)
 +
|dataType_MSSQL = numeric(19)
 +
|dataType_Postgre = numeric(19)
 +
|primaryKey =
 +
|mandatory = yes
 +
|foreignKey =
 +
|default =
 +
|colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
 +
|introduced =
 +
|modified =
 +
|discontinued =
 
}}
 
}}
 +
 +
{{PDMRef
 +
|parentTable = CTL_AUDIT_LOG
 +
|foreignKey = CREATE_AUDIT_KEY
 +
}}
 +
 +
{{PDMRef
 +
|parentTable = CTL_AUDIT_LOG
 +
|foreignKey = UPDATE_AUDIT_KEY
 +
}}
 +
 +
 +
</onlyinclude>
  
 
[[Category:V:GIM:8.5DRAFT]]
 
[[Category:V:GIM:8.5DRAFT]]

Revision as of 09:00, May 9, 2016

Table TECHNICAL_DESCRIPTOR

Description


In partitioned databases, this table is not partitioned.



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Column List

Legend

Column Data Type P M F DV
TECHNICAL_DESCRIPTOR_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
TECHNICAL_RESULT Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
TECHNICAL_RESULT_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
RESULT_REASON Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
RESULT_REASON_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
RESOURCE_ROLE Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
RESOURCE_ROLE_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
ROLE_REASON Oracle: VARCHAR2(255 CHAR)
MSSQL: varchar(255)/nvarchar(255)
PostgreSQL: varchar(255)
ROLE_REASON_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X
UPDATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X

TECHNICAL_DESCRIPTOR_KEY

The surrogate key that is used to join this dimension table to the fact tables.

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TECHNICAL_RESULT

The technical result of the handling attempt—that is, how the attempt ended. This field is set to one of the following values:

  • Abandoned
  • AbnormalStop
  • Cleared
  • Completed
  • Conferenced
  • CustomerAbandoned
  • Deferred
  • DestinationBusy
  • Diverted
  • Incomplete
  • None
  • OutboundStopped
  • Pulled
  • Redirected
  • Routed
  • Transferred
  • Unspecified


This value can change with localization.

>> Back to Column List

TECHNICAL_RESULT_CODE

The technical result code of the handling attempt—that is, how the attempt ended. This field is set to one of the following values:

  • ABANDONED
  • ABNORMALSTOP
  • CLEARED
  • COMPLETED
  • CONFERENCED
  • CUSTOMERABANDONED
  • DEFERRED
  • DESTINATIONBUSY
  • DIVERTED
  • INCOMPLETE
  • NONE
  • OUTBOUNDSTOPPED
  • PULLED
  • REDIRECTED
  • ROUTED
  • TRANSFERRED
  • UNSPECIFIED


This value does not change with localization.

>> Back to Column List

RESULT_REASON

The reason for the technical result. This field is set to one of the following values:

  • AbandonedFromHold
  • AbandonedWhileQueued
  • AbandonedWhileRinging
  • AbnormalStopWhileQueued
  • AbnormalStopWhileRinging
  • AnsweredByAgent
  • AnsweredByOther
  • Archived
  • CallbackAccepted
  • Canceled
  • DefaultRoutedByStrategy
  • DefaultRoutedBySwitch
  • IntroducedTransfer
  • PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)
  • Redirected
  • Rejected
  • Revoked
  • RoutedFromAnotherVQ
  • RoutedToOther
  • RouteOnNoAnswer
  • Stopped
  • StuckCall
  • TargetsCleared
  • Unspecified


This value can change with localization.

>> Back to Column List

RESULT_REASON_CODE

The reason code for the technical result. This field is set to one of the following values:

  • ABANDONEDFROMHOLD
  • ABANDONEDWHILEQUEUED
  • ABANDONEDWHILERINGING
  • ABNORMALSTOPWHILEQUEUED
  • ABNORMALSTOPWHILERINGING
  • ANSWEREDBYAGENT
  • ANSWEREDBYOTHER
  • ARCHIVED
  • CALLBACKACCEPTED
  • CANCELED
  • DEFAULTROUTEDBYSTRATEGY
  • DEFAULTROUTEDBYSWITCH
  • INTRODUCEDTRANSFER
  • PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)
  • REDIRECTED
  • REJECTED
  • REVOKED
  • ROUTEDFROMANOTHERVQ
  • ROUTEDTOOTHER
  • ROUTEONNOANSWER
  • STOPPED
  • STUCKCALL
  • TARGETSCLEARED
  • UNSPECIFIED


This value does not change with localization.

>> Back to Column List

RESOURCE_ROLE

The role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:

  • DivertedTo
  • InConference
  • Initiated
  • InitiatedConsult
  • Puller
  • Received
  • ReceivedConsult
  • ReceivedRequest
  • ReceivedTransfer
  • RedirectedTo
  • RoutedTo
  • Unknown

This value can change with localization.

>> Back to Column List

RESOURCE_ROLE_CODE

The code of the role that is played by the resource that is associated with the handling attempt. This field is set to one of the following values:

  • DIVERTEDTO
  • INCONFERENCE
  • INITIATED
  • INITIATEDCONSULT
  • PULLER
  • RECEIVED
  • RECEIVEDCONSULT
  • RECEIVEDREQUEST
  • RECEIVEDTRANSFER
  • REDIRECTEDTO
  • ROUTEDTO
  • UNKNOWN

This value does not change with localization.

>> Back to Column List

ROLE_REASON

The reason for the resource role. This field is set to one of the following values:

  • Unspecified
  • ConferenceInitiator
  • ConferenceJoined
  • IntroducedTransfer
  • PulledBack (starting with release 8.1.4) or PulledBackTimeout (in releases earlier than 8.1.4)

This value can change with localization.

>> Back to Column List

ROLE_REASON_CODE

The code of the reason for the resource role. This field is set to one of the following values:

  • UNSPECIFIED
  • CONFERENCE_INITIATOR
  • CONFERENCE_JOINED
  • INTRODUCEDTRANSFER
  • PULLEDBACK (starting with release 8.1.4) or PULLEDBACKTIMEOUT (in releases earlier than 8.1.4)

This value does not change with localization.

>> Back to Column List

CREATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.

>> Back to Column List

UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.

>> Back to Column List

Index List

No indexes are defined.

Subject Areas

  • Interaction_Resource — Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
  • Mediation_Segment — Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
TECHNICAL_DESCRIPTOR CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY
TECHNICAL_DESCRIPTOR UPDATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY

 

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