In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
m (1 revision imported: Baseline content populated by import from Mykola) |
m (1 revision imported: Baseline content populated by import from Mykola) |
||
| Line 40: | Line 40: | ||
|default = | |default = | ||
|colDesc = The media-neutral resource state. This field is set to one of the following values: | |colDesc = The media-neutral resource state. This field is set to one of the following values: | ||
| − | + | * Unknown | |
| − | + | * Ready | |
| − | + | * WorkingReady | |
| − | + | * NotReady | |
| − | + | * WorkingNotReady | |
| − | |||
This value can change with localization. | This value can change with localization. | ||
| Line 63: | Line 62: | ||
|default = | |default = | ||
|colDesc = The code for the media-neutral resource state. This field is set to one of the following values: | |colDesc = The code for the media-neutral resource state. This field is set to one of the following values: | ||
| − | + | * UNKNOWN | |
| − | + | * READY | |
| − | + | * WORKINGREADY | |
| − | + | * NOTREADY | |
| − | + | * WORKINGNOTREADY | |
| − | |||
This value does not change with localization. | This value does not change with localization. | ||
| Line 88: | Line 86: | ||
The possible voice and multimedia values (sourced from IDB) are the following: | The possible voice and multimedia values (sourced from IDB) are the following: | ||
| − | + | * Unknown | |
| − | + | * Busy | |
| − | + | * Ready | |
| − | + | * NotReady | |
| − | + | * AfterCallWork (voice only) | |
| − | + | * LoggedOnOnly | |
| − | |||
The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x: | The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x: | ||
| − | + | {{ColumnFormat|cols=3|content= | |
| − | + | * WaitForNextCall | |
| − | + | * OffHook | |
| − | + | * CallDialing | |
| − | + | * CallRinging | |
| − | + | * NotReadyForNextCall | |
| − | + | * AfterCallWork | |
| − | + | * CallOnHold | |
| − | + | * CallUnknown | |
| − | + | * CallConsult | |
| − | + | * CallInternal | |
| − | + | * CallOutbound | |
| − | + | * CallInbound}} | |
|introduced = | |introduced = | ||
|modified = | |modified = | ||
| Line 127: | Line 124: | ||
The possible voice and multimedia values (sourced from IDB) are the following: | The possible voice and multimedia values (sourced from IDB) are the following: | ||
| − | + | * UNKNOWN | |
| − | + | * BUSY | |
| − | + | * READY | |
| − | + | * NOTREADY | |
| − | + | * AFTERCALLWORK (voice only) | |
| − | + | * LOGGEDONONLY | |
| − | |||
The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x: | The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x: | ||
| − | + | {{ColumnFormat|cols=3|content= | |
| − | + | * WAITFORNEXTCALL | |
| − | + | * OFFHOOK | |
| − | + | * CALLDIALING | |
| − | + | * CALLRINGING | |
| − | + | * NOTREADYFORNEXTCALL | |
| − | + | * AFTERCALLWORK | |
| − | + | * CALLONHOLD | |
| − | + | * CALLUNKNOWN | |
| − | + | * CALLCONSULT | |
| − | + | * CALLINTERNAL | |
| − | + | * CALLOUTBOUND | |
| − | + | * CALLINBOUND}} | |
|introduced = | |introduced = | ||
|modified = | |modified = | ||
Revision as of 15:00, June 9, 2016
Table RESOURCE_STATE
Description
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| RESOURCE_STATE_KEY | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| STATE_TYPE | Oracle: VARCHAR2(64 CHAR) MSSQL: varchar(64)/nvarchar(64) PostgreSQL: varchar(64) |
||||
| STATE_TYPE_CODE | Oracle: VARCHAR2(32 CHAR) MSSQL: varchar(32)/nvarchar(32) PostgreSQL: varchar(32) |
||||
| STATE_NAME | Oracle: VARCHAR2(64 CHAR) MSSQL: varchar(64)/nvarchar(64) PostgreSQL: varchar(64) |
||||
| STATE_NAME_CODE | Oracle: VARCHAR2(32 CHAR) MSSQL: varchar(32)/nvarchar(32) PostgreSQL: varchar(32) |
||||
| CREATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X | ||
| UPDATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X |
RESOURCE_STATE_KEY
The primary key of this table and the surrogate key that is used to join this dimension to the fact tables.
STATE_TYPE
The media-neutral resource state. This field is set to one of the following values:
- Unknown
- Ready
- WorkingReady
- NotReady
- WorkingNotReady
This value can change with localization.
STATE_TYPE_CODE
The code for the media-neutral resource state. This field is set to one of the following values:
- UNKNOWN
- READY
- WORKINGREADY
- NOTREADY
- WORKINGNOTREADY
This value does not change with localization.
STATE_NAME
The media-specific or detailed resource state. This value can change with localization.
The possible voice and multimedia values (sourced from IDB) are the following:
- Unknown
- Busy
- Ready
- NotReady
- AfterCallWork (voice only)
- LoggedOnOnly
The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x:
- WaitForNextCall
- OffHook
- CallDialing
- CallRinging
- NotReadyForNextCall
- AfterCallWork
- CallOnHold
- CallUnknown
- CallConsult
- CallInternal
- CallOutbound
- CallInbound
STATE_NAME_CODE
The media-specific or detailed resource state code. This value does not change with localization.
The possible voice and multimedia values (sourced from IDB) are the following:
- UNKNOWN
- BUSY
- READY
- NOTREADY
- AFTERCALLWORK (voice only)
- LOGGEDONONLY
The following media-specific values are part of this dimension for voice media, but they are not used in Genesys Info Mart 8.x:
- WAITFORNEXTCALL
- OFFHOOK
- CALLDIALING
- CALLRINGING
- NOTREADYFORNEXTCALL
- AFTERCALLWORK
- CALLONHOLD
- CALLUNKNOWN
- CALLCONSULT
- CALLINTERNAL
- CALLOUTBOUND
- CALLINBOUND
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
Index List
No indexes are defined.
Subject Areas
- Interaction_Resource — Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
- Summary_Resource_State — Represents agent resource states, summarized to the media type.
- Summary_Resource_State_Reason — Represents agent resource state reasons, summarized to the media type.
References
The summary List of References will include the following entries for this table or view:
| Child Table/View | Child Table/View Column | Parent Table/View | Parent Table/View Column |
|---|---|---|---|
| RESOURCE_STATE | CREATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |
| RESOURCE_STATE | UPDATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |