In the Column List:
- P = Primary key
- M = Mandatory field
- F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
- DV = Default value
- In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.
m (1 revision imported: Baseline content populated by import from Mykola) |
m (1 revision imported: Baseline content populated by import from Mykola) |
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| Line 85: | Line 85: | ||
|default = | |default = | ||
|colDesc = The type of routing target. This field is set to one of the following values: | |colDesc = The type of routing target. This field is set to one of the following values: | ||
| − | + | {{ColumnFormat|cols=3|content= | |
| − | + | * Unspecified | |
| − | + | * Default | |
| − | + | * Agent | |
| − | + | * Place | |
| − | + | * Agent Group | |
| − | + | * Agent Group With Skill Expr | |
| − | + | * Skill Expression | |
| − | + | * Place Group | |
| − | + | * Routing Point | |
| − | + | * Queue | |
| − | + | * Queue Group | |
| − | + | * Regular DN | |
| − | + | * Campaign Group | |
| − | + | * Destination Label | |
| − | + | * Workbin}} | |
This value can change with localization. | This value can change with localization. | ||
| Line 118: | Line 118: | ||
|default = | |default = | ||
|colDesc = The code of the routing target type. This field is set to one of the following values: | |colDesc = The code of the routing target type. This field is set to one of the following values: | ||
| − | + | {{ColumnFormat|cols=3|content= | |
| − | + | * UNSPECIFIED | |
| − | + | * DEFAULT | |
| − | + | * AGENT | |
| − | + | * PLACE | |
| − | + | * AGENT GROUP | |
| − | + | * AGENT GROUP WITH SKILL EXPR | |
| − | + | * SKILL EXPRESSION | |
| − | + | * PLACE GROUP | |
| − | + | * ROUTING POINT | |
| − | + | * QUEUE | |
| − | + | * QUEUE GROUP | |
| − | + | * REGULAR DN | |
| − | + | * CAMPAIGN GROUP | |
| − | + | * DESTINATION LABEL | |
| − | + | * WORKBIN}} | |
This value does not change with localization. | This value does not change with localization. | ||
Revision as of 15:00, June 9, 2016
Table ROUTING_TARGET
Description
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Column List
| Column | Data Type | P | M | F | DV |
|---|---|---|---|---|---|
| ROUTING_TARGET_KEY | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| TENANT_KEY | Oracle: NUMBER(10) MSSQL: int PostgreSQL: integer |
X | X | ||
| CREATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X | ||
| UPDATE_AUDIT_KEY | Oracle: NUMBER(19) MSSQL: numeric(19) PostgreSQL: numeric(19) |
X | X | ||
| ROUTING_TARGET_TYPE | Oracle: VARCHAR2(64 CHAR) MSSQL: varchar(64)/nvarchar(64) PostgreSQL: varchar(64) |
||||
| ROUTING_TARGET_TYPE_CODE | Oracle: VARCHAR2(64 CHAR) MSSQL: varchar(64)/nvarchar(64) PostgreSQL: varchar(64) |
||||
| TARGET_OBJECT_SELECTED | Oracle: VARCHAR2(255 CHAR) MSSQL: varchar(255)/nvarchar(255) PostgreSQL: varchar(255) |
||||
| AGENT_GROUP_NAME | Oracle: VARCHAR2(255 CHAR) MSSQL: varchar(255)/nvarchar(255) PostgreSQL: varchar(255) |
||||
| PLACE_GROUP_NAME | Oracle: VARCHAR2(255 CHAR) MSSQL: varchar(255)/nvarchar(255) PostgreSQL: varchar(255) |
||||
| SKILL_EXPRESSION | Oracle: VARCHAR2(255 CHAR) MSSQL: varchar(255)/nvarchar(255) PostgreSQL: varchar(255) |
||||
| PURGE_FLAG | Oracle: NUMBER(1) MSSQL: numeric(1) PostgreSQL: numeric(1) |
ROUTING_TARGET_KEY
The surrogate key that is used to join this dimension table to the fact tables.
TENANT_KEY
The surrogate key that is used to join the TENANT dimension to the fact tables.
CREATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify newly added data.
UPDATE_AUDIT_KEY
The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools—that is, applications that need to identify recently modified data.
ROUTING_TARGET_TYPE
The type of routing target. This field is set to one of the following values:
- Unspecified
- Default
- Agent
- Place
- Agent Group
- Agent Group With Skill Expr
- Skill Expression
- Place Group
- Routing Point
- Queue
- Queue Group
- Regular DN
- Campaign Group
- Destination Label
- Workbin
This value can change with localization.
ROUTING_TARGET_TYPE_CODE
The code of the routing target type. This field is set to one of the following values:
- UNSPECIFIED
- DEFAULT
- AGENT
- PLACE
- AGENT GROUP
- AGENT GROUP WITH SKILL EXPR
- SKILL EXPRESSION
- PLACE GROUP
- ROUTING POINT
- QUEUE
- QUEUE GROUP
- REGULAR DN
- CAMPAIGN GROUP
- DESTINATION LABEL
- WORKBIN
This value does not change with localization.
TARGET_OBJECT_SELECTED
The object that is targeted by the Router.
AGENT_GROUP_NAME
The agent group that is targeted by the Router.
PLACE_GROUP_NAME
The place group that is targeted by the Router.
SKILL_EXPRESSION
The skill expression that is used in conjunction with the agent group that is targeted by the Router. The skill expression is formulated by the routing strategy.
PURGE_FLAG
This field is reserved.
Index List
No indexes are defined.
Subject Areas
- Interaction_Resource — Represents a summary of each attempt to handle an interaction. It encompasses the mediation process that is required to offer the interaction to a target handling resource, as well as the activities of that target handling resource.
References
The summary List of References will include the following entries for this table or view:
| Child Table/View | Child Table/View Column | Parent Table/View | Parent Table/View Column |
|---|---|---|---|
| ROUTING_TARGET | CREATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |
| ROUTING_TARGET | TENANT_KEY | TENANT | TENANT_KEY |
| ROUTING_TARGET | UPDATE_AUDIT_KEY | CTL_AUDIT_LOG | AUDIT_KEY |