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In the Column List:

  • P = Primary key
  • M = Mandatory field
  • F = Foreign key (where the term is used loosely to indicate a surrogate key reference to a field in another table, not a formal constraint)
  • DV = Default value
  • In the Data Type column, varchar/nvarchar means that the data type is varchar except in multi-language databases that use Unicode, in which case the data type is nvarchar. (The Info Mart database in Cloud deployments is not multi-language.) THIS BULLET DISPLAYS ONLY IN THE MSSQL AND CLOUD PDMs.

Workbin

In Multimedia, a contact-center object that holds interactions for later processing by a particular agent (or agent group, place, or place group). Agents can use workbins to store interactions on which they have started working, and on which they want to continue working at a later time. Interactions also can be distributed to workbins by Universal Routing Server (URS). A workbin is like a queue, in that it holds interactions. Nevertheless, a workbin differs from a queue in the following ways:

  • It is associated with a particular agent/place/group, and its major function is to hold interactions for that agent/place/group to process.
  • Agents can view the entire contents of the workbin, and pull interactions from it in any order. Agents also can pull interactions from queues, but only in the order that is defined by the queue.



Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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= Table WORKBIN =
 
= Table WORKBIN =
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  <onlyinclude>
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<onlyinclude>
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+
 
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  {{PDMTable
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{{PDMTable
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  |tableName = WORKBIN
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|tableName = WORKBIN
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  |shortDesc = Allows facts to be described based on the type and owner of the workbin instance, such as an agent, a place, or a group thereof.
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|shortDesc = Allows facts to be described based on the type and owner of the workbin instance, such as an agent, a place, or a group thereof.
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  |tableDesc = This table allows facts to be described based on the type and owner of the workbin instance that was associated with a particular mediation segment. (Refer to the **Genesys Info Mart Deployment Guide** for the definition of a workbin instance.)
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|tableDesc = This table allows facts to be described based on the type and owner of the {{Glossaryterm|term=Workbin|text=workbin}} instance that was associated with a particular mediation segment. (Refer to [[Documentation:GIM:Dep:GIMTerminology:8.5.0#Workbin_Instance|Workbin Instance]] in the ''Genesys Info Mart Deployment Guide'' for additional discussion about the meaning of ''workbin instance.'')
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+
 
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  {{Editgrn_open}}''Internal Writer's Note:'' Replace with a glossary term or link to DG.{{Editgrn_close}}
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A new row is created the first time that any interaction that is owned by a particular resource is placed into a particular Workbin object that has been defined in the Configuration Layer—in other words, the first time that a particular workbin instance is created.
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|subjectAreas = Mediation_Segment
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  A new row is created the first time that any interaction that is owned by a particular resource is placed into a particular Workbin object that has been defined in the Configuration Layer—in other words, the first time that a particular workbin instance is created.
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|introduced =  
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  |subjectAreas = Mediation_Segment
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|modified = {{#switch:{{#explode:{{FULLPAGENAME}}|:|2}}
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  |introduced =  
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|Library
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  |modified = {{#switch:{{#explode:{{FULLPAGENAME}}|:|2}}
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|PDMOra=8.5.003 (fields with <tt>VARCHAR</tt> data types use explicit <tt>CHAR</tt> character-length semantics)
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  |Library
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|#default=}}
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  |PDMOra=8.5.003 (fields with <tt>VARCHAR</tt> data types use explicit <tt>CHAR</tt> character-length semantics)
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|discontinued =  
−
  |#default=}}
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|group =  
−
  |discontinued =  
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|partitioned =  
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  |group =  
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}}
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  |partitioned =  
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−
  }}
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{{PDMColumn
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|colName = WORKBIN_KEY
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  {{PDMColumn
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|dataType_Ora = NUMBER(10)
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  |colName = WORKBIN_KEY
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|dataType_MSSQL = int
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  |dataType_Ora = NUMBER(10)
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|dataType_Postgre = integer
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  |dataType_MSSQL = int
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|primaryKey = yes
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  |dataType_Postgre = integer
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|mandatory = yes
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  |primaryKey = yes
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|foreignKey =  
−
  |mandatory = yes
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|default =
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  |foreignKey =  
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|colDesc = The primary key of this table and the surrogate key that is used to join this dimension to the MSF table.
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  |default =
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|introduced =  
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  |colDesc = The primary key of this table and the surrogate key that is used to join this dimension to the MSF table.
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|modified =  
−
  |introduced =  
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|discontinued =  
−
  |modified =  
+
}}
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  |discontinued =  
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−
  }}
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{{PDMColumn
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|colName = WORKBIN_TYPE
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  {{PDMColumn
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|dataType_Ora = NUMBER(1)
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  |colName = WORKBIN_TYPE
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|dataType_MSSQL = numeric(1)
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  |dataType_Ora = NUMBER(1)
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|dataType_Postgre = numeric(1)
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  |dataType_MSSQL = numeric(1)
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|primaryKey =  
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  |dataType_Postgre = numeric(1)
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|mandatory = yes
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  |primaryKey =  
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|foreignKey =  
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  |mandatory = yes
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|default =
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  |foreignKey =  
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|colDesc = The type of workbin. This field is set to one of the following values:
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  |default =
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* 1 (Agent)
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  |colDesc = The type of workbin. This field is set to one of the following values:
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* 2 (Place)
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  * 1 (Agent)
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* 3 (AgentGroup)
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  * 2 (Place)
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* 4 (PlaceGroup)
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  * 3 (AgentGroup)
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|introduced =  
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  * 4 (PlaceGroup)
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|modified =  
−
  |introduced =  
+
|discontinued =  
−
  |modified =  
+
}}
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  |discontinued =  
+
 
−
  }}
+
{{PDMColumn
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+
|colName = WORKBIN_TYPE_CODE
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  {{PDMColumn
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|dataType_Ora = VARCHAR2(32 CHAR)
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  |colName = WORKBIN_TYPE_CODE
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|dataType_MSSQL = varchar(32)
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  |dataType_Ora = VARCHAR2(32 CHAR)
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|dataType_Postgre = varchar(32)
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  |dataType_MSSQL = varchar(32)
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|primaryKey =  
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  |dataType_Postgre = varchar(32)
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|mandatory = yes
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  |primaryKey =  
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|foreignKey =  
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  |mandatory = yes
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|default =
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  |foreignKey =  
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|colDesc = The code of the workbin type. This field is set to one of the following values:
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  |default =
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* AGENT
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  |colDesc = The code of the workbin type. This field is set to one of the following values:
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* PLACE
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  * AGENT
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* AGENTGROUP
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  * PLACE
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* PLACEGROUP
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  * AGENTGROUP
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|introduced =  
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  * PLACEGROUP
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|modified =  
−
  |introduced =  
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|discontinued =  
−
  |modified =  
+
}}
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  |discontinued =  
+
 
−
  }}
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{{PDMColumn
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+
|colName = WORKBIN_RESOURCE_KEY
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  {{PDMColumn
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|dataType_Ora = NUMBER(10)
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  |colName = WORKBIN_RESOURCE_KEY
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|dataType_MSSQL = int
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  |dataType_Ora = NUMBER(10)
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|dataType_Postgre = integer
−
  |dataType_MSSQL = int
+
|primaryKey =  
−
  |dataType_Postgre = integer
+
|mandatory = yes
−
  |primaryKey =  
+
|foreignKey = yes
−
  |mandatory = yes
+
|default =
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  |foreignKey = yes
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|colDesc = The surrogate key that is used to reference a workbin record in the RESOURCE_ table, to identify the specific Interaction Workbin of which this workbin is an instance.
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  |default =
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|introduced =  
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  |colDesc = The surrogate key that is used to reference a workbin record in the RESOURCE_ table, to identify the specific Interaction Workbin of which this workbin is an instance.
+
|modified =  
−
  |introduced =  
+
|discontinued =  
−
  |modified =  
+
}}
−
  |discontinued =  
+
 
−
  }}
+
{{PDMColumn
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+
|colName = OWNER_KEY
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  {{PDMColumn
+
|dataType_Ora = NUMBER(10)
−
  |colName = OWNER_KEY
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|dataType_MSSQL = int
−
  |dataType_Ora = NUMBER(10)
+
|dataType_Postgre = integer
−
  |dataType_MSSQL = int
+
|primaryKey =  
−
  |dataType_Postgre = integer
+
|mandatory = yes
−
  |primaryKey =  
+
|foreignKey = yes
−
  |mandatory = yes
+
|default =
−
  |foreignKey = yes
+
|colDesc = The surrogate key that is used to reference one of the following, to identify the owner of the workbin instance:
−
  |default =
+
 
−
  |colDesc = The surrogate key that is used to reference one of the following, to identify the owner of the workbin instance:
+
o If the type of workbin is Agent, an agent record in the RESOURCE_ table
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+
o If the type of workbin is Place, a place record in the PLACE_ view
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  o If the type of workbin is Agent, an agent record in the RESOURCE_ table
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o If the type of workbin is AgentGroup or PlaceGroup, a group record in the GROUP_ view
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  o If the type of workbin is Place, a place record in the PLACE_ view
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|introduced =  
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  o If the type of workbin is AgentGroup or PlaceGroup, a group record in the GROUP_ view
+
|modified =  
−
  |introduced =  
+
|discontinued =  
−
  |modified =  
+
}}
−
  |discontinued =  
+
 
−
  }}
+
{{PDMColumn
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+
|colName = CREATE_AUDIT_KEY
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  {{PDMColumn
+
|dataType_Ora = NUMBER(19)
−
  |colName = CREATE_AUDIT_KEY
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|dataType_MSSQL = numeric(19)
−
  |dataType_Ora = NUMBER(19)
+
|dataType_Postgre = numeric(19)
−
  |dataType_MSSQL = numeric(19)
+
|primaryKey =  
−
  |dataType_Postgre = numeric(19)
+
|mandatory = yes
−
  |primaryKey =  
+
|foreignKey = yes
−
  |mandatory = yes
+
|default =
−
  |foreignKey = yes
+
|colDesc = The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
−
  |default =
+
|introduced =  
−
  |colDesc = The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.
+
|modified =  
−
  |introduced =  
+
|discontinued =  
−
  |modified =  
+
}}
−
  |discontinued =  
+
 
−
  }}
+
{{PDMColumn
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+
|colName = UPDATE_AUDIT_KEY
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  {{PDMColumn
+
|dataType_Ora = NUMBER(19)
−
  |colName = UPDATE_AUDIT_KEY
+
|dataType_MSSQL = numeric(19)
−
  |dataType_Ora = NUMBER(19)
+
|dataType_Postgre = numeric(19)
−
  |dataType_MSSQL = numeric(19)
+
|primaryKey =  
−
  |dataType_Postgre = numeric(19)
+
|mandatory = yes
−
  |primaryKey =  
+
|foreignKey = yes
−
  |mandatory = yes
+
|default =
−
  |foreignKey = yes
+
|colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
−
  |default =
+
|introduced =  
−
  |colDesc = The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.
+
|modified =  
−
  |introduced =  
+
|discontinued =  
−
  |modified =  
+
}}
−
  |discontinued =  
+
 
−
  }}
+
{{PDMRef
−
 
+
|parentTable = CTL_AUDIT_LOG
−
  {{PDMRef
+
|foreignKey = CREATE_AUDIT_KEY
−
  |parentTable = CTL_AUDIT_LOG
+
}}
−
  |foreignKey = CREATE_AUDIT_KEY
+
 
−
  }}
+
{{PDMRef
−
 
+
|parentTable = CTL_AUDIT_LOG
−
  {{PDMRef
+
|foreignKey = UPDATE_AUDIT_KEY
−
  |parentTable = CTL_AUDIT_LOG
+
}}
−
  |foreignKey = UPDATE_AUDIT_KEY
+
 
−
  }}
+
 
−
 
+
</onlyinclude>
−
 
+
 
−
  </onlyinclude>
+
[[Category:V:GIM:8.5DRAFT]]
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−
  [[Category:V:GIM:8.5DRAFT]]
 

Revision as of 17:36, August 18, 2016

Table WORKBIN

Description

Modified: 8.5.003 (fields with VARCHAR data types use explicit CHAR character-length semantics)

In partitioned databases, this table is not partitioned.


This table allows facts to be described based on the type and owner of the workbin instance that was associated with a particular mediation segment. (Refer to Workbin Instance in the Genesys Info Mart Deployment Guide for additional discussion about the meaning of workbin instance.)

A new row is created the first time that any interaction that is owned by a particular resource is placed into a particular Workbin object that has been defined in the Configuration Layer—in other words, the first time that a particular workbin instance is created.

Tip
To assist you in preparing supplementary documentation, click the following link to download a comma-separated text file containing information such as the data types and descriptions for all columns in this table: Download a CSV file.

Hint: For easiest viewing, open the downloaded CSV file in Excel and adjust settings for column widths, text wrapping, and so on as desired. Depending on your browser and other system settings, you might need to save the file to your desktop first.

Column List

Legend

Column Data Type P M F DV
WORKBIN_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
WORKBIN_TYPE Oracle: NUMBER(1)
MSSQL: numeric(1)
PostgreSQL: numeric(1)
 X
WORKBIN_TYPE_CODE Oracle: VARCHAR2(32 CHAR)
MSSQL: varchar(32)/nvarchar(32)
PostgreSQL: varchar(32)
 X
WORKBIN_RESOURCE_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
OWNER_KEY Oracle: NUMBER(10)
MSSQL: int
PostgreSQL: integer
 X X
CREATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X
UPDATE_AUDIT_KEY Oracle: NUMBER(19)
MSSQL: numeric(19)
PostgreSQL: numeric(19)
 X X

WORKBIN_KEY

The primary key of this table and the surrogate key that is used to join this dimension to the MSF table.

>> Back to Column List

WORKBIN_TYPE

The type of workbin. This field is set to one of the following values:

  • 1 (Agent)
  • 2 (Place)
  • 3 (AgentGroup)
  • 4 (PlaceGroup)
>> Back to Column List

WORKBIN_TYPE_CODE

The code of the workbin type. This field is set to one of the following values:

  • AGENT
  • PLACE
  • AGENTGROUP
  • PLACEGROUP
>> Back to Column List

WORKBIN_RESOURCE_KEY

The surrogate key that is used to reference a workbin record in the RESOURCE_ table, to identify the specific Interaction Workbin of which this workbin is an instance.

>> Back to Column List

OWNER_KEY

The surrogate key that is used to reference one of the following, to identify the owner of the workbin instance:

  • If the type of workbin is Agent, an agent record in the RESOURCE_ table
  • If the type of workbin is Place, a place record in the PLACE_ view
  • If the type of workbin is AgentGroup or PlaceGroup, a group record in the GROUP_ view
>> Back to Column List

CREATE_AUDIT_KEY

The surrogate key used to join to the CTL_AUDIT_LOG dimension. Specifies the lineage for data creation. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify newly added data.

>> Back to Column List

UPDATE_AUDIT_KEY

The surrogate key that is used to join to the CTL_AUDIT_LOG control table. The key specifies the lineage for data update. This value can be useful for aggregation, enterprise application integration (EAI), and ETL tools--that is, applications that need to identify recently modified data.

>> Back to Column List

Index List

No indexes are defined.

Subject Areas

  • Mediation_Segment — Represents interaction activity from the perspective of contact center ACD queues, virtual queues, interaction queues, and interaction workbins, as well as groups thereof.


References

The summary List of References will include the following entries for this table or view:


Child Table/View Child Table/View Column Parent Table/View Parent Table/View Column
WORKBIN CREATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY
WORKBIN UPDATE_AUDIT_KEY CTL_AUDIT_LOG AUDIT_KEY
WORKBIN WORKBIN_RESOURCE_KEY RESOURCE_ RESOURCE_KEY

 

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