m (1 revision imported: Cleaned up for It. 6) |
|||
| Line 1: | Line 1: | ||
= Interaction_Resource_State Subject Area = | = Interaction_Resource_State Subject Area = | ||
| + | <onlyinclude> | ||
{{PDMs_SubjectArea | {{PDMs_SubjectArea | ||
|subjectArea = Interaction_Resource_State | |subjectArea = Interaction_Resource_State | ||
| Line 7: | Line 8: | ||
|diagram = SubjArea-IxnResState | |diagram = SubjArea-IxnResState | ||
}} | }} | ||
| + | </onlyinclude> | ||
[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 19:03, August 29, 2016
Interaction_Resource_State Subject Area
This subject area provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states.
File:GIM-SubjArea-IxnResState-Ora.png
Interaction_Resource_State Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| INTERACTION_RESOURCE_STATE | Allows facts to be described by the states of contact center resources, as resources are offered and handle interactions. |
| IXN_RESOURCE_STATE_FACT | Provides detailed interaction-handling state information in the context of an interaction resource fact. It facilitates interval-based reporting for interaction-related resource states. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
Comments or questions about this documentation? Contact us for support!