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= Mediation_Segment Subject Area = | = Mediation_Segment Subject Area = | ||
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{{PDMs_SubjectArea | {{PDMs_SubjectArea | ||
|subjectArea = Mediation_Segment | |subjectArea = Mediation_Segment | ||
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|diagram = SubjArea-MediationSegment | |diagram = SubjArea-MediationSegment | ||
}} | }} | ||
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[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 19:05, August 29, 2016
Mediation_Segment Subject Area
This subject area represents interaction activity from the perspective of contact center queues (ACD queues, virtual queues, interaction queues, and interaction workbins) and groups thereof.
File:GIM-SubjArea-MediationSegment-Ora.png
Mediation_Segment Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| INTERACTION_TYPE | Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal. |
| MEDIATION_SEGMENT_FACT | Describes interaction activity with respect to ACD queues, virtual queues, interaction queues, and interaction workbins. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
| RESOURCE_GROUP_COMBINATION | Allows facts to be described based on the membership of resources in a combination of resource groups. |
| TECHNICAL_DESCRIPTOR | Allows facts to be described by the role of the associated contact center resource and the technical result of the association. |
| WORKBIN | Allows facts to be described based on the type and owner of the workbin instance, such as an agent, a place, or a group thereof. |
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