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= Summary_Resource_State Subject Area = | = Summary_Resource_State Subject Area = | ||
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{{PDMs_SubjectArea | {{PDMs_SubjectArea | ||
|subjectArea = Summary_Resource_State | |subjectArea = Summary_Resource_State | ||
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|diagram = SubjArea-SummaryResourceState | |diagram = SubjArea-SummaryResourceState | ||
}} | }} | ||
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[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 19:13, August 29, 2016
Summary_Resource_State Subject Area
This subject area represents agent resource states, summarized to the media type.
File:GIM-SubjArea-SummaryResourceState-Ora.png
Summary_Resource_State Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
| RESOURCE_GROUP_COMBINATION | Allows facts to be described based on the membership of resources in a combination of resource groups. |
| RESOURCE_STATE | Allows facts to be described by the states of the contact center resources. |
| SM_MEDIA_NEUTRAL_STATE_FACT | Represents agent resource states, summarized across all media. |
| SM_RES_STATE_FACT | Represents agent resource states, summarized to the media type. |
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