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= Summary_Resource_State_Reason Subject Area = | = Summary_Resource_State_Reason Subject Area = | ||
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{{PDMs_SubjectArea | {{PDMs_SubjectArea | ||
|subjectArea = Summary_Resource_State_Reason | |subjectArea = Summary_Resource_State_Reason | ||
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|diagram = SubjArea-SummaryResourceStateReason | |diagram = SubjArea-SummaryResourceStateReason | ||
}} | }} | ||
| + | </onlyinclude> | ||
[[Category:V:GIM:8.5DRAFT]] | [[Category:V:GIM:8.5DRAFT]] | ||
Revision as of 19:16, August 29, 2016
Summary_Resource_State_Reason Subject Area
This subject area represents agent resource state reasons, summarized to the media type.
File:GIM-SubjArea-SummaryResourceStateReason-Ora.png
Summary_Resource_State_Reason Subject Area View Large
Subject Area Dimensional Model Tables
| Table/View | Description |
|---|---|
| DATE_TIME | Allows facts to be described by attributes of a calendar date and 15-minute interval. |
| MEDIA_TYPE | Allows facts to be described based on media type, such as Voice. |
| RESOURCE_ | Allows facts to be described based on the attributes of contact center resources. |
| RESOURCE_GROUP_COMBINATION | Allows facts to be described based on the membership of resources in a combination of resource groups. |
| RESOURCE_STATE | Allows facts to be described by the states of the contact center resources. |
| RESOURCE_STATE_REASON | Allows facts to be described by the state reason of the associated agent resource. |
| SM_RES_STATE_REASON_FACT | Represents agent resource state reasons, summarized to the media type. |
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