Documentation:HTCC:Dep:Prerequisites:8.5.2DRAFT

Prerequisites

To work with Web Services and Applications, make sure that your system meets the following minimum requirements:

OS requirements

• Linux Red Hat, version 6

Java requirements

• If you're installing Web Services and Applications version 8.5.201.09 or earlier, you must also install the latest Java 1.7 JDK 64bit for Linux. For more information, refer to the Java documentation.
• If you're installing Web Services and Applications version 8.5.201.29 or newer, you must also install Java JDK 1.8.0_92 or newer 64bit for Linux. For more information, refer to the Java documentation. If you're upgrading from JDK 7 to JDK 8, check out the Java Adoption Guide.

Jetty requirements

• Jetty 9.2.14.v20151106 is now embedded in the Web Services and Applications installation. For Web Services and Applications version 8.5.201.09 or earlier, you need to install and configure Jetty 9 separately.

Cassandra requirements

• You have installed and configured Cassandra 1.2.

Browser support

Workspace Web Edition

Workspace Web Edition supports the following browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

Gplus Adapter for Salesforce

Gplus Adapter for Salesforce supports the following web browsers:

• Microsoft Internet Explorer 10 and 11
• Google Chrome 38+
• Firefox 34+

The adapter supports the following browser when using the Workspace Web Edition deployment option:

• Microsoft Internet Explorer 11
• Google Chrome 38+
• Firefox 34+

Genesys environment

In addition to having a Genesys Management Framework 8.1.100.11 environment installed and running, the following table lists the Genesys components that are used with a Web Services and Applications installation.

Feature	Genesys Component
Voice API	Supported platforms: SIP Server 8.1 TServer for Avaya Communications Manager 8.1 TServer Avaya TSAPI 8.1 TServer for Cisco Unified Communication Manager 8.1.2+ MCP 8.1.603.62+ is recommended if using in conjunction with SIP Server
Multimedia API	eServices 8.1.3
Reporting	Stat Server 8.1

Next step

• Installing Web Services and Applications